1st Line IT Support

• Respond in a timely manner to queries and adhere to the KPI's in place
• Adhering to company policies and procedures
• Uses experience to address user problems and look for potential solutions
• Share knowledge and expertise with others
• Support other team members as required
• Record and track issues from outset to conclusion.
• Working methodically to respond to, day by day operational needs
• Adept at avoiding service disruptions and maintaining SLA and information security requirements
• Escalate any unresolved issues
• Ideally hold ITIL framework knowledge and qualifications.
• Have a good understanding of ServiceNow and Office 365 and Active Directory

Working Hours

• 5 days per week Monday - Friday between the hours of 6am - 7pm
• Weekends based on a 1 in 8 rota
• You will be required to complete On Call on a rota basis up to 11pm during weekdays

• Background of working in a 1st Line/ Helpdesk role
• Good understanding of Office 365 and Active Directory
• Great communication skills, to communicate with colleagues
• Ability to identify process improvement

• £34,000 per annum DOE
• Annual Salary review
• Annual bonus scheme
• Wellbeing initiatives
• Subsidised gym memberships

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.