Digital Adoption Manager

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counterterrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

The Senior Digital Adoption Manager plays a key role within our Digital Adoption Team, supporting organisation-wide adoption of digital tools and technologies (e.g. Microsoft 365, Power Platform, Dynamics 365, and end-user devices) Through campaigns, promotions, clear communication, education, training and hands-on support, you’ll help embed these tools and modern ways of working to increase digital adoption across the organisation.

You will use your deep knowledge and experience to ensure the full realisation of digital benefits. As part of the team bridging the “digital gap” between executive vision and user experience, you’ll provide support to make sure business objectives and product outcomes are aligned and set up for success.

This is a challenging and fast-paced role, positioned at the heart of a dynamic and changing area of Home Office Digital. You will have the opportunity to work within a collaborative team on several high-profile workstreams., As a Senior Digital Adoption Manager, you will work collaboratively with strategic partners and stakeholders to look for opportunities to exploit existing digital tools to help solve current and future business problems and increase the return on investment. You will provide expert advice to assist business areas to work through the implications and options available. As part of the adoption approach, you will engage with the organisation-wide Digital Champions network., Your main day to day responsibilities will be:

• Creating required Digital Adoption products, leading engagement with key contacts, and ensuring products are fit for purpose for the organisation.
• Working with the team and senior managers to create and maintain communications plans, including Digital Adoption messaging, and providing content for communications.
• Identifying and classifying stakeholders, ensuring their inclusion in stakeholder engagement plans, and acting as the point of contact for a large group, and senior stakeholders.
• Designing and delivering business process and operating model improvements using Microsoft tools and technologies (e.g. Microsoft 365, Power Platform, Dynamics 365) and end-user devices, driving alignment and efficiency while utilising best practice and innovation.
• Providing project colleagues with Digital Adoption support and guidance.
• Assessing the effectiveness of Digital Adoption materials and communications, iterating when needed to ensure they meet the needs of the audience and stakeholders.

You will also be expected to carry out the following day to day activities:

• Undertaking appropriate training for the role and seeking to constantly improve performance through personal development., We'll assess you against these behaviours during the selection process:
• Changing and Improving
• Communicating and Influencing
• Seeing the Big Picture
• Working Together, All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks conducted will depend on whether you are a current Home Office employee, existing civil servant, or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Project management?, You will have a demonstrable passion for digital change and adoption, with the following skills or proven experience in:

• Working as a digital adoption or change manager in a large department or complex organisation, with experience of delivering digital change through learning and development.
• Having practitioner-level knowledge of Microsoft tools and technologies (e.g. Microsoft 365, Power Platform, Dynamics 365) and end-user devices, along with a thorough understanding of change management principles, methodologies, and tools.
• Having excellent verbal and written communication skills, with the ability to translate technical jargon into easily digestible information to develop and deliver training sessions and adoption campaigns, including creating clear and concise guidance and promotional materials.
• Engaging with senior stakeholders, with proven relationship-building and influencing skills.
• Having strong project management and organisational skills, including a sound understanding of planning, risk management and dependency management.
• Working independently in a complex and evolving environment, with the ability to flex depending on business priorities.

Desirable Criteria:

Ideally you will also have the following skills or some experience in:

• Supporting junior members of the team by sharing organisational knowledge, best practice and guidance., Having, or being willing to work towards, a relevant qualification such as APMG - Change Management, Change Management Institute ACMF (Accredited Change Manager Foundation); MSP Practitioner; Prosci ADKAR Model or equivalent.

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office., If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.