Manager, Merchant Implementation, Europe
Role details
Job location
Tech stack
Job description
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
We're hiring a Manager, Merchant Implementation, Europe. In this role, you will lead the Merchant Implementation team across Europe, which guides strategic and enterprise merchants through the process of onboarding to eBay via their third-party inventory software or our user interface. This role reports to the Director of Global Connectivity Strategy & Operations in the Markets organization at eBay.
What you will accomplish...
- Responsible for development of processes and standards relating onboarding sellers via third-party software, eBay's Seller Hub, or eBay's file upload tools, including alignment with various collaborators to ensure ideal experiences for sellers
- Ensure sellers are trained on and set up their accounts in accordance with marketplace standards and guidelines for success on eBay
- Use feedback, industry trends, and subject matter expertise to develop a point-of-view and influence internal collaborators, such as Partner Management, Account Management, and Product, to ensure the right products and policies are in place for seller success
- Drive continuous cross-functional improvement initiatives to enhance processes, tools, and frameworks, employing data on partner and seller performance to find opportunities
- Assist team with troubleshooting sellers' issues before raising to other teams
- Ensure team is noting progress and data points optimally within Salesforce
- Analyze team data and report weekly on team benchmarks, wins, challenges, and trends, socializing key points across the business
- Effectively lead meetings and communicate key messages with internal and external collaborators and leadership
What you will bring...
- 8+ years of project management, program management, or professional services roles, including at least 3 years of team management experience, preferably with geographically dispersed teams
- An effective understanding of APIs and the product lifecycle, as well as experience troubleshooting software issues
- Experience leading large-scale projects for internal teams and external customers
- Ability to communicate effectively with a wide range of audiences, both technical and commercial, including senior leadership, adjusting messaging appropriately for each audience
- Experience crafting and optimizing cross-functional processes
- Proven ability to influence and gain alignment with partners across Product, Development, Operations, and Business teams
- Experience using Jira, Monday, or similar ticketing systems
- Knowledge of Salesforce or other CRM software
Additional Skills:
- A passion for ecommerce, marketplaces, and third-party partnerships
- Strategic problem-solving, communication, analytical, and organizational skills
- Ability to prioritize according to business needs
- Values people, ethics, commitment, fun, and an engaging culture
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
Requirements
- 8+ years of project management, program management, or professional services roles, including at least 3 years of team management experience, preferably with geographically dispersed teams
- An effective understanding of APIs and the product lifecycle, as well as experience troubleshooting software issues
- Experience leading large-scale projects for internal teams and external customers
- Ability to communicate effectively with a wide range of audiences, both technical and commercial, including senior leadership, adjusting messaging appropriately for each audience
- Experience crafting and optimizing cross-functional processes
- Proven ability to influence and gain alignment with partners across Product, Development, Operations, and Business teams
- Experience using Jira, Monday, or similar ticketing systems
- Knowledge of Salesforce or other CRM software
Additional Skills:
- A passion for ecommerce, marketplaces, and third-party partnerships
- Strategic problem-solving, communication, analytical, and organizational skills
- Ability to prioritize according to business needs
- Values people, ethics, commitment, fun, and an engaging culture
