Operations Support Manager

This is a key leadership support role, working closely with the General Manager and Operations Managers to ensure high-quality service delivery, strong financial control, and excellent people management across a fast-paced airport operation., Operational & Financial Performance Support day-to-day operational performance in line with agreed budgets and KPIs Assist in controlling costs while maintaining SLA delivery Identify smarter working methods to improve productivity and net cost performance

Service Delivery & Client Engagement Ensure consistently high service standards for passengers and airline partners Monitor passenger feedback and support responses to complaints Attend client, airline, and stakeholder meetings, proactively resolving issues Maintain strong working relationships with key airport and contract stakeholders

Management & Team Support Support the development of a motivated, high-performing operational team Drive understanding of individual and team responsibilities Assist Operations Managers and Duty Managers with performance management, attendance, and disciplinary processes Provide operational resilience across FOH and BOH teams during sickness and annual leave

Resource Planning Work alongside resource planning teams to develop effective shift patterns Ensure labour is deployed flexibly and cost-effectively to meet operational demand

Health, Safety & Compliance Support the delivery of high standards in Health, Safety, Quality and Environment Ensure compliance with company policies across HR, training, finance, safety and security Represent the business professionally with regulators, unions, service partners and airport authorities

Reporting & Data Support production of daily, weekly and monthly operational reports Assist with Power BI data analysis and performance reporting Support incident investigations, delay reporting, absenteeism analysis and CAA / ECAC quality reporting

Minimum 2 years' management experience, ideally within aviation, logistics or a similar operational environment Previous experience in a support or operational management role is desirable Strong communication and stakeholder management skills Confident using Microsoft Office and operational reporting systems Flexible, proactive and solutions-focused approach Must be over 18 and have the Right to Work in the UK