Operations Support Specialist
Role details
Job location
Tech stack
Job description
The Junior Operations Support Specialist (Fixed Term Contract) is responsible for the operational support tasks which underpin our software, and ensures our client accounts work in a manner which meets their objectives
This role is tasked with ensuring account excellence for the duration of the contractual life cycle, in relation to a prescribed sub-set of tasks You will use your excel skills to input customers product data and enter these into excel or google sheets. We are looking for talent who are early on in their career looking for their first step into the corporate world of data., Operations management for recurring change requests
- Manage assigned account update tasks to ensure a successful outcome for internal and external customers
- Resolve queries related to assigned account update tasks, escalating to senior management as required
- Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
Operational organisation, planning and monitoring
- Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
- Ensure all account update schedules are updated in the Operations Schedule and JIRA
- Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
- Follow the team's best practices for all operational tasks at all times
Risks and issue management
- Analyse risks and issues, communicate avoidance and take mitigating actions
Change control and ad hoc requests
- Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
- Highlight any ad hoc requests to prevent deviation from contractual scope
Process improvement and value-added services
- Take ownership for your own knowledge enhancement related to Profitero products & services
- Highlights potential opportunities for improvement and participates in improvement initiatives
Requirements
Do you have experience in Technical support?, * Experience in a technical support role or a related field
- Experience of owning and delivering an initiative in an operations environment
- Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management
Skills & Abilities
- Microsoft Project, Excel and Word at intermediate level
- Excellent organisational skills, decision-making, problem-solving and negotiation skills
- Ability to prioritise workload
- Multicultural awareness
- Excellent communication skills (including a good standard of written and spoken English)
Aptitudes
- Self-motivated and goal-oriented
- Excellent interpersonal skills
- Ability to work in a matrix structure and inspire high team spirit
Behavioural
- Dynamic and initiative-taking personality
- Good adaptability and flexibility
- Ability to work well within a team environment
Performance
- Adherence to agreed team procedures and delivery of maintenance tasks on time, to the agreed specification, timings and budget
Contacts
Project office team, Sales team, Account Management team, Insights team, Product team, Data Acquisition team, Data Enrichment team, QA team
In addition, the following will be an advantage:
- High level of education in a mathematical or technical field
- Experience of supporting SaaS solutions for customers
- Experience working with global clients and international colleagues.
- Second European Language
The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.
Benefits & conditions
We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
Our package include; competitive base salary; attractive bonus; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.
Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
