Service Desk Administrator / Executive

My client is a specialist within their field. Due to growth and success, they are looking for a responsible and energetic Service Desk Administrator / Executive to perform a variety of customer services and administrative tasks.

Based in their office, you will be adding huge value to the day-to-day operation of their Business. Your duties will include communicating with customers, suppliers and liaising with their service and operations teams.

The ideal candidate will be responsible for providing first-line support to clients, ensuring that technical issues are resolved efficiently and effectively. This role requires strong communication skills, a solid understanding of MS Office and a passion for customer service., * Manage customer queries, orders and service calls on the telephone and by email.

• Liaise with the field service team on a daily basis.
• Log service calls and assign to field based engineers.
• Manage the stock of parts for the field service team including ordering and returns.
• Place orders with a range of suppliers.
• Count and reconcile all cash brought in by the field team.
• Manage the internal database to track and move parts to engineers.
• Schedule service calls based on SLA priority.
• Send out daily service reports.
• Order and maintain supplies in the office.
• Excellent internal and external communication skills with a passion for customer service.

• Knowledge of general office IT/equipment.
• Proficiency in MS Office.
• Excellent time management skills and the ability to prioritise work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills.
• Ability to multi-task in a fast-paced environment.

Schedule:

• Monday to Friday
• Ability to commute/relocate to Enfield.
• Customer service experience required.