Service Desk Manager (contract)

Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months

We're hiring a hands-on Service Desk Manager to lead a small, high-performing IT support function across multiple sites. You'll balance people leadership with practical incident/request management, ensuring service quality and continuous improvement.

What you'll do as Service Desk Manager

• Lead and develop a small service desk team, owning day-to-day operations and escalations.
• Drive incident/request workflows, service metrics, and continuous improvement.
• Provide 2nd-line support when needed and coordinate cross-team escalations.
• Maintain asset/stock oversight and user lifecycle processes.
• Produce clear procedural documentation and keep knowledge current.
• Collaborate with senior stakeholders on service roadmap and change initiatives.

• Track record managing/leading IT support teams (SME or multi-site).
• Strong hands-on skills with Windows 10/11 and Microsoft 365.
• Experience with an ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti or similar).
• Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
• Excellent communication, stakeholder management, and calm problem-solving in a busy environment.

Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY., Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.