IT Support Engineer

Join our team as an IT Support Engineer and play a key role in shaping the future of our services. In this role, you'll split your time between:

• Maintaining existing systems to ensure stability and performance.
• Resolving complex technical issues that cannot be addressed at the front line.
• Driving change initiatives to future-proof our technology landscape.

We're committed to fully leveraging the Microsoft ecosystem and need your expertise to identify improvements, streamline subscriptions, and optimise services. You'll champion the adoption of Microsoft Forms, Power Platform, and Power Automate flows, embedding these tools into our processes. We're looking for a forward-thinking problem solver who can spot patterns, analyse root causes, and develop strategic solutions. If you thrive on innovation and continuous improvement, we'd love to hear from you., * Configure and deploy IT infrastructure including servers, networks, and peripherals (e.g., UPS, printers, scanners, mobile devices, laptops, thin clients).

• Monitor and manage IT systems using appropriate tools and liaising with suppliers/consultants to maximise performance and uptime.
• Act as the primary point of contact for internal IT, resolving issues or escalating to third parties where necessary.
• Identify and implement service improvements to enhance IT performance and user experience.
• Lead assigned projects, ensuring delivery within agreed time, cost, and quality parameters.
• Maintain strong cyber security practices, proactively securing infrastructure and systems.
• Coordinate activities with development and support teams to ensure seamless operations.
• Maintain accurate product documentation to reflect enhancements and software changes.
• Provide feedback on process improvements to drive efficiency within the team.
• Meet deadlines for product releases, consistently completing development tasks within required timeframes.
• Design and implement automation flows in line with governance and business processes.
• Leverage Power Pages to reduce manual handling and improve operational efficiency.

Do you have experience in Manual handling?, * Azure administrator experience

• A high level of quality End user interaction

Desirable

• Dynamics 365 administrator
• Flow creation in line with best practice
• Power platform / Power pages experience
• Exposure and experience of working in ITIL practices.

We have a wide variety of additional benefits including but not exclusively:

• Health cash plan & virtual GP access
• Pension scheme & life assurance
• Employee referral scheme
• High street discounts
• Driver representatives & employee forum
• Personal development opportunities
• Employee Assistance Programme
• Free eye tests

At Seras our biomass fuel expertise has been developed over the last 12 years. We process waste wood and supply 1.7 tonnes of biomass fuel to a network of UK power plants. The carbon savings made through our waste wood business is equivalent to the emissions created by driving 1.7 million miles a year in a VW Golf every year.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.