Business Change Manager

The successful candidate will be responsible for Business Change Management activities for the cross-government Interoperability programme, enabling and supporting Civil Servants to work across departments when needed.

Interoperability is about people, but it depends on platforms of standardised property technology, policies and processes to ensure security and compliance and new ways of working to ensure that together, we run a more effective, efficient and sustainable Civil Service office estate.

Work has progressed in areas of interoperability, such as the ongoing roll-out of Property Technology such as GovPass, GovPrint and GovWifi and addressing how government campuses will work together. The Interoperability Programme brings all these pieces together under one coordinated programme with a shared vision and direction.

Collaborating across government departments will be key to the success of the programme and so the successful candidate will need to have strong stakeholder management and communication skills., * Stakeholder management: Identify, classify, and update the stakeholder engagement plan. Lead programme stakeholder engagement activities. Act as point of contact for senior stakeholders.

• Leadership and delivery: Provide visible and effective leadership, lead the business change management activities. Work with the programme manager and project managers to deliver the business case benefits and outcomes. Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes. Build strong networks both internally and externally. Actively listen to, assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
• Business case : Lead on the change management elements of the business case.
• Change products: Lead the creation of the required Business Change products for the programme. Lead on engagement with key contacts. Ensure products are used appropriately by the programme and stakeholders to embed the change. Explore interoperability models across other industries and use that learning to improve approaches to change delivery.
• Change planning: Establish and maintain the change plan for the programme and provide input into the overall Programme Plan.
• Business readiness: Identify, qualify, and update the business readiness criteria before implementation. Report on the tracking of these to 'approve/refuse' go-live to the Project Managers.
• Benefits realisation: Work in partnership with the Benefits Manager and stakeholders to plan benefits realisation as part of all Business Change activities.
• Change communication: Lead on Business Change messaging, working closely with the Communications team. Provides content for communications relating to Business Change across the programme.
• Guidance and support: Provide direction and guidance to the team, and support development of others., At interview, applicants will be scored against 3 behaviours - Working Together, Changing and Improving and Delivering at Pace.

Interview questions will be a blend of Behaviour, Technical skills, Experience, and Strength questions.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes., A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

The ideal candidate will be an accomplished Business Change Manager with a demonstrable track record of successfully delivering complex, cross-functional change, preferably within the public sector or a large, multi-stakeholder environment. Given the nature of the Interoperability Programme, the successful individual must be a highly dynamic, politically astute, and engaging leader of change. They will have a desire for continuous self-learning to keep abreast of the latest developments in change management delivery. The role requires someone confident operating within formal governance structures, able to engage senior stakeholders, including the SRO and Programme Board.

We are looking for someone with extensive experience (5+ years is desirable) of managing high-profile change initiatives that require significant stakeholder buy-in and collaboration across multiple organisational boundaries. They must be capable of working autonomously, motivating project managers, and quickly establishing credibility with senior leaders (including Deputy Director-level and above) across different government departments., * Proven experience of planning and leading business change activities for large projects or programmes, ideally across multiple locations, functions, delivery partners, and/or organisations

• Proven experience of embedding new ways of working and influencing behavioural adoption at scale, ideally using techniques such as champions programmes or communities of practice.
• Strong communication skills and comfortable briefing at a senior level.
• Exceptional influencing skills with the ability to build consensus and drive adoption and embedding of change.
• Customer focused and organised with an ability to rapidly analyse complex problems and find solutions.
• Ability to create products, tools, and multi-channel communications (e.g., online platforms, town halls, briefing packs) needed to support the embedding of change across government.
• Ability to identify and put in place indicators to provide early information of the success of change activities.
• Collaborative and inclusive ways of working and can build trust across diverse teams and stakeholders., * Experience delivering business change within a sector or discipline relevant to the programme, such as the public sector, technology, or workplace and estate management
• Experience working in and with cross-functional teams and managing multiple change activities simultaneously.
• Demonstrable experience in stakeholder engagement, including cross-organisational collaboration, and managing stakeholder expectations throughout projects.
• Understanding of user experience, workplace services, and the operational impacts of new workspace models.
• Able to lead technology user adoption, manage impacts, and articulate technology benefits in non-technical terms.
• Ability to tailor approaches to different audiences and maturity levels.
• Ability to interpret and communicate data insights (e.g., occupancy data, user feedback, utilisation analytics) to inform decisions and drive adoption, * Formal Business Change Management qualification (e.g., APMG Change Management) or equivalent experience and willingness to become certified within 12 months of taking up post, * Formal project or programme management qualification (e.g., Prince2, APMG, MSP) or equivalent experience and willingness to become certified within 12 months of taking up post, * Working Together
• Changing and Improving
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Accumen
• Property Market Knowledge
• Innovation

Benefits Alongside your salary of £56,500, Government Property Agency contributes £16,368 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Generous annual leave

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government?s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK ? His Majesty?s Government ? we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: * Striving for excellence - We always aim to deliver great results * Empowering through respect - We insist on fair treatment for all, always * Acting with integrity - We consistently do the right thing * Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction., Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).