Microsoft 365 Consultant

Travel & Vehicle Benefits: During the 6 month probationary period, business mileage will be reimbursed in line with HMRC Approved Mileage Allowance Payments (up to 45p per mile). Following successful completion of probation, you will be provided with either a company van or a car allowance, depending on role requirements.

35 hours per week (Mon - Fri)

The Role

As a Microsoft 365 Consultant, you will play a key role in delivering high quality Microsoft based solutions that are not only technically robust, but simple, clear, and effortless for customers to adopt and operate.

Using our established implementation frameworks, you will design and deliver Microsoft 365 solutions that minimise complexity, reduce disruption, and provide a consistently smooth customer experience from initial engagement through to handover and ongoing service.

This is a hands-on, delivery focused role where technical excellence, structured delivery, and customer experience are equally important.

What You'll Work On

Solution Design & Delivery

• Design and deliver Microsoft 365 solutions aligned to defined technical baselines and best practices.
• Lead the deployment of Microsoft cloud solutions with a focus on simplicity, reliability, and ease of use.
• Deliver multiple Microsoft 365 project baselines (typically 10-25 days).
• Ensure all implementations are fully documented, repeatable, and meet quality standards.
• Make sound technical decisions that balance capability with usability and long-term supportability.

Client Engagement & Effortless Enablement

• Work closely with customers to understand business objectives and translate them into clear, practical Microsoft 365 solutions.
• Proactively remove friction during delivery by setting clear expectations and communicating progress effectively.
• Provide training, guidance, and reassurance that enables users and IT teams to adopt solutions with confidence.
• Communicate complex technical concepts in a way that is easy to understand for non-technical stakeholders.
• Deliver a calm, professional, and dependable experience throughout the project lifecycle.

Project Transition & Quality Assurance

• Ensure a smooth and well-managed transition from project delivery into Service Delivery.
• Lead comprehensive handovers that reduce follow-on issues and support requests.
• Conduct post-implementation reviews to validate outcomes and identify improvements.
• Maintain Quality Score and Customer Feedback Score consistently above 90%.

Strategic Contribution & Continuous Improvement

• Provide feedback from real world delivery to improve frameworks, tooling, and customer journeys.
• Identify opportunities to simplify delivery processes and enhance customer experience.
• Contribute to the evolution of Microsoft 365 solution offerings in line with customer needs and industry trends.
• Mentor junior team members and support consistent, high-quality delivery across the Professional Services team.

Main Tasks

• Deliver multiple concurrent Microsoft 365 projects to time, quality, and customer experience standards.
• Collaborate with IT Project Managers to plan resources and manage delivery effectively.
• Provide regular, clear updates to customers and internal stakeholders.
• Push back constructively on unachievable deliverables, offering realistic and well explained alternatives.
• Suggest innovative technical approaches that improve customer outcomes and reduce complexity.
• Create and maintain clear, high-quality documentation that supports effortless handover and support.
• Engage confidently with senior stakeholders, including C-suite, during delivery and pre-sales activities.
• Guide baseline decisions and ensure consistent implementation across the Professional Services team.
• Drive internal efficiencies and process improvements that benefit both customers and delivery teams.

Measurable Outcomes

• Projects delivered on time, within budget, and with minimal disruption to customers.
• Positive, consistent customer feedback and high adoption rates.
• Clear, accurate documentation enabling smooth transition into managed services.
• Continuous professional development through structured learning and hands-on delivery.

Qualifications & Certifications

We're looking for candidates with a mix of formal qualifications or hands-on experience. Ideal certifications to include or similar:

• Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Do you have a valid Driving Licence license?, Do you have experience in VPN?, * 2+ years' experience in Microsoft 365 delivery, consultancy, or technical roles, ideally in cloud or infrastructure.

• Proven ability to deliver solutions that balance technical quality with ease of use.
• Strong project scoping, organisation, and stakeholder management skills.
• Confident communicator who builds trust with customers.
• Commercial and business awareness.

Technical Expertise

• Microsoft 365 Platform
• Technical Support & Troubleshooting
• Project Delivery & Documentation

So, on top of the normal benefits, we think some of the amazing reasons to join us are:

• 28 days of holiday, plus bank holidays = 36 days holiday total! - Prorated for part time employees.

• Option to sell back holiday*

• Salary Sacrifice Pension Scheme*

• A pro-active team of staff and this includes a Mid-Year and Year End Appreciation Party. We also have a number of themed office days including for Pancake day and also to support our chosen charities.

• A friendly inclusive environment across the whole office - we really are a great bunch!

• Enhanced Maternity Pay *

• Enhanced Paternity Pay *

• Enhanced Bereavement Leave, with our "Time to say goodbye leave"

• Free lunches

• Casual business dress code (with option to choose from our free workwear wardrobe selection)

• Christmas Thank You Bonus *

• Support and guidance from your very first day!

• Tailored Training Plans to support success in your role.

• Personal Development Plans to support career advancement.

• On-site parking

• Company Sick Pay *

• Wellness activities

• Salary Sacrifice Electric Car Scheme*

• Salary Sacrifice Bike to Work Scheme*

• Salary Sacrifice Child Care Vouchers

• Length of service / eligibility criteria

Salary of between £40,000 to £45,000 per annum (depending on experience).

Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we were awarded Best Companies "Outstanding" accreditation. However, we're not going to stop there and are focused on achieving 3 Star "World Class employer to work for" accreditation in the future. That's why it's a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive.