IT Support Analyst

We are looking for an experienced IT Support Analyst to provide first, second and third line support within an enterprise IT environment. The role has a strong focus on Microsoft 365, Azure, Entra ID, identity and access management, MFA, and Intune, supporting end users, devices, and secure access to systems. You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects.

Key Responsibilities

• Deliver 1st, 2nd and 3rd line IT support to end users

• Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)

• Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies

• Support identity and access management, including MFA and Conditional Access

• Administer Microsoft Intune for device compliance, application deployment, and Autopilot

• Build, configure, and support Windows 10/11 end-user devices

• Manage joiners, movers, and leavers processes

• Maintain IT asset records and documentation

• Liaise with suppliers and escalate issues as required

• 5+ years' experience in an IT support or service desk role

• Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune

• Experience supporting Windows endpoints and mobile devices

• Familiarity with ITIL and helpdesk tools

• Knowledge of Active Directory, Group Policy, DNS/DHCP

• Strong troubleshooting, communication, and customer service skills