IT Support Specialist

In this Senior IT Support role, you'll provide advanced technical support across IT (and some telecoms) services, acting as an escalation point for 2nd and 3rd line issues. You'll take ownership of incidents from diagnosis through to resolution, troubleshoot issues across Microsoft 365, Azure, Windows Server, networking, and endpoints, and support client onboarding and system configuration. You'll carry out health checks, patching reviews, and service audits, liaise with third-party vendors, maintain accurate case documentation, and proactively identify opportunities to improve customer systems and services., KEY SKILLS - 2nd Line Support, 3rd Line Support, Senior IT Support, MSP, Microsoft 365, Azure, Windows Server, Networking, DNS, DHCP, IT Infrastructure, Backup & DR, Cyber Security, Ticketing Systems, ITIL, Customer Support Skills

• Customer Support
• DHCP
• DNS
• ITIL
• Networking
• Ticketing Systems
• Windows Server
• 3rd Line Support
• Cyber Security
• 2nd Line Support
• IT Infrastructure
• Azure
• MSP
• Microsoft 365
• Senior IT Support
• Backup & DR

• Proven experience in a 2nd / 3rd line IT support role (MSP or multi-customer environment preferred)
• Strong hands-on experience with Microsoft 365 and Azure
• Solid Windows Server and core infrastructure troubleshooting skills
• Good networking knowledge and diagnostic experience
• Excellent problem-solving skills with strong attention to detail
• Clear, confident communication skills with non-technical users
• Ability to manage multiple issues independently while maintaining service quality

What would be desirable?

• Knowledge of backup and disaster recovery solutions
• Familiarity with cloud-based VoIP platforms
• Experience supporting remote users and office networks
• Understanding of cyber security best practices and anti-virus products
• Exposure to ITIL frameworks and ticketing systems
• Confidence delivering basic user training and knowledge sharing

• Sheffield-based, full-time permanent role acting as a key escalation point within the technical support function.
• Hands-on position covering Microsoft 365, Azure, Windows Server, networking, endpoints, and core infrastructure.
• Salary range £30,000-£40,000 (DOE) with a supportive team environment and scope for progression.

Our client is an established technology services provider delivering IT and telecoms support to a wide range of customers. Known for their customer-first approach and commitment to service quality, they operate in a fast-paced, multi-customer environment where technical expertise and clear communication are highly valued.