IT Support Engineer

Are you a customer-focused IT professional looking to grow your career within a forward-thinking MSP environment?, An established Managed Service Provider based in Oxfordshire, are looking for a dedicated IT Support professional to join our technical support team. This is a fantastic opportunity to work across a diverse customer base, supporting a wide range of technologies in a fast-paced, collaborative setting.

This role offers hybrid working, with an expectation of being in the office at least three days per week, as well as visiting customer sites when required.

What you ll do:

• Provide helpdesk support to end-users via telephone and email, resolving hardware, software, and network-related issues
• Troubleshoot and support desktop PCs, laptops, servers, and peripheral devices
• Manage user accounts, permissions, and identities within Microsoft 365 and Azure Active Directory
• Support and maintain customer networks including LAN, WAN, VPNs, DNS, TCP/IP, firewalls, and backup solutions
• Assist with deployment, configuration, patching, and updating of operating systems
• Monitor system performance and proactively identify issues before they impact users
• Maintain accurate documentation of support activities, configurations, and procedures
• Collaborate with the wider IT team on projects such as network upgrades, hardware refreshes, and software rollouts
• Visit customer sites as required to provide hands-on technical support

• A strong customer-service mindset with a proactive approach to problem-solving
• Solid understanding of networking fundamentals, including LAN/WAN architecture, TCP/IP, DNS, VPNs, and firewalls
• Proven experience in desktop and hardware support across Windows (including Windows Server), macOS, and Linux
• Hands-on experience with Microsoft 365 and Active Directory administration
• Familiarity with MSP tools, particularly RMM platforms for monitoring, patching, and software deployment
• Excellent communication skills, with the ability to explain technical issues to non-technical users
• Strong organisational skills with the ability to prioritise effectively in a fast-paced environment
• Ability to work independently while managing your own workload and time

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!