Head of Infrastructure

The Head of Infrastructure is responsible for leading, modernising, & operating the global IT operations infrastructure estate across Law Business Research & ALM. This includes the design, delivery, stability, scalability, & performance of all on-premise, cloud, & end-user technologies delivering IT Operations services for the internal business while supporting the Product & Tech team responsible for external infrastructure services. This senior role ensures secure, reliable, & cost-effective infrastructure services, supporting the business's rapid global growth, post-merger integration, & private equity transformation objectives. The Head of Infrastructure oversees IT Operations engineering teams, third-party vendors, & offshore partners to deliver a consistent, high-quality service globally. The role will maintain end-to-end accountability for infrastructure platforms, service management, asset lifecycle, networking, identity, collaboration tools, & operational excellence-acting as a key leader within the IT Operations organisation., * Own & deliver the global infrastructure strategy aligned to the IT Operating Model & wider business direction.

• Design, implement, & evolve the Target Operating Model for infrastructure across onshore, nearshore, & offshore teams.

• Translate business objectives into robust, scalable technical solutions that enable global growth.

• Support IT Operations Director with M&A, integration, consolidation, & infrastructure transformation initiatives.

• Lead global infrastructure operations across cloud, data centre, networks, end-user computing, identity, & core business systems.

• Ensure high availability, performance, & resilience of all critical systems & services.

• Own capacity planning, monitoring, patching, upgrades, & lifecycle management of all infrastructure assets.

• Develop & enforce operational processes (incident, problem, change, release, asset management).

• Oversee Azure, Microsoft 365, Nutanix, physical/virtual servers, storage, AD/Azure AD, & networking infrastructure.

• Ensure secure configuration & ongoing optimisation of identity services, firewalls, VPN, WAN/LAN, DNS, & perimeter technologies.

• Drive cloud-first modernisation & rationalisation of legacy infrastructure following acquisition.

• Ensure enterprise-grade administration of collaboration tools, endpoint management, & mobility services.

• Manage global IT suppliers, MSPs, cloud providers, & infrastructure vendors.

• Ensure service-level performance meets or exceeds contractual expectations.

• Lead cost optimisation, procurement, & vendor governance.

• Oversee offshore technical teams, ensuring quality, consistency, & alignment with UK/US operations.

• Own the ticketing system processes & ensure effective triage, prioritisation, & escalation management.

• Drive continual improvement across incident, problem, & service delivery.

• Establish & track operational KPIs, SLAs, & performance metrics.

• Deliver outstanding support through efficient team workflows.

• Own technical DR planning, testing, & readiness for all IT Operations services.

• Contribute to enterprise BCP planning as required by IT Operations Director.

• Implement resilience patterns such as failover, high availability, & redundancy across platforms.

• Lead, mentor, & develop the IT Operations Infrastructure engineering team.

• Ensure capability development, succession plans, & skills uplift.

• Foster a strong service culture, operational discipline, & collaborative working.

• Track & forecast spend, track costs, & drive optimisation based on consumption

• 7-10+ years in infrastructure leadership roles at head of level

• Experience in fast-paced, scaling organisations-ideally PE-backed or acquisitive environments.

• Strong background in cloud, networking, identity, & enterprise infrastructure.

• Proven success in leading global teams.

• Demonstrable experience navigating platform consolidation, migration, & infrastructure modernisation.

• Microsoft 365, Azure, Intune/Endpoint Manager

• AD / Azure AD, identity management, access governance

• Networking: Meraki, DNS, DHCP, VPN, firewalls, WAN/LAN, SD-WAN

• Server, storage, virtualisation (Nutanix/Hyper-V)

• Monitoring, configuration management, automation, & scripting

• ITIL frameworks & service management best practices

• Strong communicator capable of influencing senior stakeholders globally.

• Hands-on, pragmatic thinker able to blend strategy with operational delivery.

• Calm under pressure, disciplined with process, & proactively improvement oriented.

• Strong collaboration skills, able to work cross-functionally with Security, Product, Engineering, Data, & Business Operations.

• ITIL Foundation / ITIL Practitioner

• Microsoft Certified (Azure Administrator / M365 Enterprise Admin)

• Cisco/Networking certifications (CCNA/CCNP)

• Hypervisor, CompTIA Network+, or equivalent enterprise infrastructure qualifications

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported: Start of employment:

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 months employment:

• Pension (4% employer contribution and 4% employee contribution)

After 4 months employment:

• Life assurance

After probation:

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

After 1 year service:

• Private healthcare

Additional Perks:

• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page. At Law Business Research, we believe in the power of growth and the importance of nurturing talent . We have learned that building the right team delivers extraordinary results. Our fast-paced journey to becoming a global technology-driven information service provider has been built upon the values we hold close: rewarding excellence , providing meaningful work on our leading brands, and fostering an inclusive environment that is diverse, connected, and supportive. By doing this, we have grown together and achieved global success. Join us and be a part of a journey where your contributions are valued , your impact is significant, and your growth is our priority. About Law Business Research Please visit our website for more information.