Repairs Administrator

Our client is a family run building maintenance company based in King's Lynn. They are currently seeking a Repairs Administrator to join their friendly team on a permanent basis.

The ideal candidate will ideally have some scheduling experience although this is not essential. More important is having strong customer service, organisational, problem solving, communication and administration skills as well as having the ability to think outside the box and work under pressure.

Duties include -

Managing the future schedule of appointments for trades operatives carrying out work in social housing properties. This will involve working with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments., * Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.

• Effective use of the in house system to actively schedule available operatives and sub-contractors to jobs.
• Deal with repairs, demanding customers and tenants who have maintenance problems in their homes to contain issues and maintain customer satisfaction.
• Handling calls and emails from the client to log issues, prioritise and appoint jobs, deploy operatives and monitor completion of the work, providing regular updates.
• Ensure that the system is updated in a timely manner so that the client and the operations are in receipt of the most up to date information.

Do you have experience in Microsoft Word?, Do you have a GCSE?, * Good working knowledge of the IT packages: Microsoft Office, Word & Excel

• Excellent administration skills
• Excellent written and oral communication skills
• Good knowledge of repairs and maintenance sector or trade-based background (preferred not essential), * GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative : 1 year (required)