Apple Systems Engineer

This role will act as a senior technical escalation point across the IT service desk while owning Apple-focused systems, endpoint management, and day-to-day IT operations within the London office. The position will play a key role in stabilising, improving, and scaling IT support as the organisation builds a London-based IT team., * Act as a senior escalation point across 1st, 2nd, and 3rd line IT support

• Deliver high-quality, customer-focused support across macOS and Windows environments
• Own and continuously improve IT service desk processes and best-practice delivery
• Manage Apple device lifecycle management using Jamf and Microsoft InTune
• Lead employee onboarding and offboarding, including device provisioning and access management
• Support a remote workforce, including networking, VPN, and secure access requirements
• Troubleshoot server-related issues and collaborate with wider IT stakeholders as required
• Support cloud terminals, system changes, and operational improvements
• Take ownership of day-to-day IT operations within the London office
• Contribute to the growth and development of a future London-based IT team

• Strong hands-on experience supporting macOS environments in an enterprise setting
• Good working knowledge of Windows systems
• Proven experience using Jamf and Microsoft Intune
• Solid understanding of user and device management
• Experience supporting remote and hybrid workforces
• Working knowledge of networking concepts and server troubleshooting
• Ability to work independently and take ownership of IT operations
• Experience within a retail or multi-site environment (desirable)

Robert Half is partnering with a leading UK retail organisation to hire an Apple Systems Engineer for an initial 6-month contract, with a strong view to permanent., Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.