CRM Solution Engineer

This role requires strong architectural capability, hands-on technical expertise, and experience leading complex CRM assessment and implementation initiatives.The successful CRM Solution Engineer will translate business needs into scalable, secure, and user-centred technical solutions. CRM Solution Engineer Key Responsibilities:

• CRM Evaluation and Selection Define technical and functional evaluation criteria, assess CRM platforms, and contribute to short-listing and recommendation decisions.

• Solution Design and Architecture Develop end-to-end solution designs, configure functional prototypes, and ensure proposed solutions align with business and technical requirements.

• Technical Leadership Provide technical guidance across the initiative, present findings and recommendations to stakeholders, and contribute to delivery planning where required.

• Stakeholder Collaboration Work closely with cross-functional teams, including business representatives and project resources, to support successful outcomes.

• Vendor Engagement Engage with CRM vendors during the evaluation process, including technical discussions, demonstrations, and clarification of capabilities.

• Risk and Governance Management Identify technical risks, define mitigation strategies, and ensure alignment with security, privacy, and data governance standards.

• User-Centred and Agile Delivery Apply agile delivery approaches and user-focused design principles to optimise workflows and improve end-user experience.

• Innovation and Emerging Technologies Assess and incorporate AI-enabled capabilities to enhance efficiency, insight, and automation within CRM solutions.

• Professional Experience Minimum of 8 years' experience in CRM solution engineering, technical architecture, or closely related roles, including experience in technical leadership.

• Technical Capabilities

• Experience with cloud-based CRM platforms and API-driven integrations
• Hands-on exposure to enterprise CRM solutions
• Strong understanding of data migration, data quality, and system integration approaches

• Delivery Methodologies Proficiency in agile delivery frameworks and user-centred design practices.

• Innovation Practical experience applying AI or automation technologies to improve business processes

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.