3rd Line Support Engineer

Belmont Recruitment are currently looking for a 3rd Line Support Engineer to work with a NHS Trust based in Norwich on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Duties & Responsibilities

• Provide 2nd and 3rd line technical support to Trust users
• Analyse, diagnose, and resolve complex hardware, software, and system issues
• Support and maintain Windows desktop and server environments (Windows 7/10 and Windows Server 2003-2016)
• Manage and monitor system performance, capacity, and alerts
• Administer backup and restoration procedures, including scheduling, monitoring, and escalation
• Support Citrix environments and core infrastructure services
• Assist with security administration, including patching, antivirus, and access control
• Escalate and manage issues with internal systems and third-party suppliers
• Ensure incidents and requests are logged, prioritised, and resolved in line with SLAs

• Relevant IT qualification, HND/HNC, or equivalent experience
• Strong experience supporting Microsoft server and desktop environments
• Experience working in a 3rd line IT support role If this role would be of interest, please apply with an up to date CV ASAP.

Jobs that Chloe specialises in o Administration o Customer service o Secretarial & PA o Social services o Recruitment o Contract o Temporary View all jobs from Chloe Parkinson - 18 jobs total View all jobs from Belmont Recruitment - 55 jobs total Report profile