Service Desk Technician

They are now looking for a 1st Line Support Engineer to join their IT team. You'll be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond.

This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development.

What You'll Do

• Respond to and resolve IT support requests via phone, email, and ticketing system
• Provide technical support for Windows desktops, laptops, and Microsoft 365 applications
• Assist with basic network troubleshooting and connectivity issues
• Escalate complex incidents to 2nd Line or senior engineers
• Maintain clear and professional communication with clients at all times
• Support system updates, software installations, and user account management

• Experience in 1st Line IT support or a strong understanding of basic IT troubleshooting
• Familiarity with Windows OS, Microsoft 365, and fundamental networking concepts
• Strong problem-solving skills and ability to work independently when required
• Excellent communication and client-focused attitude
• Willingness to learn and progress into 2nd Line responsibilities

Desirable Extras

• Certifications such as Microsoft, CompTIA, or ITIL
• Exposure to Active Directory, Windows Server, or networking devices
• Interest in virtualisation, cloud technologies, or cyber security

• Clear career progression into 2nd Line and eventually 3rd Line roles
• Training and support towards professional certifications
• Exposure to diverse technologies and client environments
• A collaborative, supportive team culture
• Flexible hybrid working options