Cloud Applications Analyst

We are seeking a skilled and motivated Cloud Applications Analyst to join our team with experience in deploying, managing and supporting business applications. As part of the Cloud Applications team, you will play a vital role in the day-to-day administration, development and support of our key services reporting into the Cloud Applications Manager.

The team is a part of an IT department based in our Shared Service Centre, Hinckley, Leicestershire and office travel will be required at least once a week.

This role is varied and will involve providing system support, resolving escalated calls from the service desk, BAU operations and a range of project work. Occasional weekend and evening work may be required for application upgrades, security patching and other planned changes.

What You Will Be Doing:

• Administration and support of our existing business applications, running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server
• Provide user support through our ServiceNow ticketing system, ensuring incidents and tasks are seen through to resolution
• Assist and run with the installation and setup of new applications based on business needs and see projects through to completion
• Keep support documentation updated, organised and to a good standard within our information store
• Monitor business applications, apply updates and security patches and report any issues back to the Cloud Applications Manager
• Develop problem-solving skills to troubleshoot technical issues and explain solutions clearly to non-technical users
• Work as part of a team, collaborating with colleagues, stakeholders and external partners to resolve technical problems
• Log application change requests through ServiceNow and attend weekly change board meetings to present and seek approval
• Show good judgment and attention to detail, especially when handling user requests and resolving technical concerns
• Maintain ethical standards and ensure confidentiality in handling sensitive information
• Continue to develop technical skills and grow within the role
• Must demonstrate a strong passion for solution design and the ability to translate business needs into innovative scalable solutions, With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you.

We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues.

We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential.

Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged.

Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team.

• Previous experience supporting business applications running on virtual architecture
• Familiarity with Microsoft technologies, including Azure IaaS, PaaS, SaaS, Windows Server, Active Directory, Entra, SSO and Networking
• Experience with application installation, configuration, upgrades and security patching
• Understanding of SQL Server IaaS and PaaS with a willingness to develop further
• General awareness of networking principles and troubleshooting techniques
• Exposure to Service Management tools like ServiceNow or similar ticketing systems
• A good understanding of change control and systems governance processes
• Strong organisational and time management skills, with a proactive approach
• Ability to multi-task and work both independently and collaboratively within a team Ability to remain calm and focused when handling technical challenges in high-pressure situations

Desirable Skills and Experience:

• Exposure to other cloud platforms beyond Microsoft Azure
• Understanding of IT infrastructure deployment, including experience with various virtualisation technologies
• Familiarity with PowerShell scripting for automation and system management Experience working in a multi-company or shared services environment, adapting to different IT landscapes

We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary.

• Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays
• A wide range of corporate discounts
• Cycle to Work schemes
• Comprehensive pension plan
• Competitive family leave policy
• Regular Save as You Earn share purchase scheme
• Private medical scheme options are available for all salaried employees, and our employee assistance programme also provides free 24/7 support to those who need it
• Paid for yearly membership to one recognised professional association relevant to your role

Galliford Try is one of the UK's leading construction groups with a vision to continuously be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in. Our purpose is to improve people's lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work. We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value. Galliford Try is a leading UK Construction group. The business is split into four distinct divisions, Infrastructure, Building, Environment and Specialist Services, covering a range of specialist work in water, highways, telecoms, security, commercial, custodial, education, health, interiors, and leisure, across both public and private sectors. Listed on the London Stock Exchange and a member of the FTSE 250. Our vision is to be leaders in the construction of a sustainable future.