IT Support Specialist

We are seeking a proactive and reliable IT Support Specialist to join our technology team. The role is responsible for delivering high-quality end-user support, managing IT assets, and ensuring smooth day-to-day operations across our IT environment. You will handle a broad range of tasks including onboarding/off-boarding, device and access management, troubleshooting technical issues, and supporting collaboration tools. The IT Support Specialist will act as the first point of contact for technical queries, ensuring quick resolution and excellent customer service.

• Provide 1st and 2nd line support for end-users across Windows, macOS, and mobile environments.
• Manage user accounts, permissions, and licensing across systems such as Active Directory, Office 365, Azure, Rippling, and Google Workspace.
• Support onboarding and offboarding processes, including device provisioning, access setup, and user training.
• Administer endpoint security and device management solutions (e.g., Intune, JAMF, Microsoft Admin, CrowdStrike).
• Maintain and troubleshoot IT hardware, networking, printers, VPNs, and peripherals.
• Administer collaboration and productivity platforms (Teams, Slack, Notion).
• Monitor, triage, and resolve IT tickets, ensuring SLAs are met and escalating when necessary.
• Support AV setups and video conferencing for meetings and events.
• Maintain accurate IT documentation, including asset management, processes, and knowledge base articles.
• Coordinate with external vendors for hardware repairs, replacements, and license renewals.
• Ensure compliance with IT security, GDPR, and data protection policies.
• Contribute to continuous improvement of IT processes, automation, and efficiency initiatives., At Unity Advisory, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring everyone has an equal opportunity to succeed and are here to support you throughout the process.

• 5+ years of IT support or systems administration experience in a corporate environment.
• Strong knowledge of:

• Operating Systems: Windows 7-11, macOS, Linux (basic)
• Identity & Device Management: Active Directory, Intune, JAMF, Rippling
• Collaboration & Ticketing Tools: JIRA, ZenDesk, Slack, Teams, Confluence, Notion
• Networking & Hardware: TCP/IP, DNS/DHCP, imaging, provisioning, cabling & patching

• Hands-on experience with security tools and principles (endpoint protection, SSO, MFA, IAM).

• Strong troubleshooting skills with the ability to resolve issues independently or escalate effectively.

• Excellent communication and interpersonal skills; able to explain technical issues to non-technical users.

• Organised and detail-oriented, with experience maintaining documentation and IT asset registers.

• Ability to work under pressure, prioritise tasks, and meet deadlines in fast-paced environments.

• Exposure to cloud platforms (Azure, AWS, or Google Cloud).

• Basic scripting or automation skills (e.g., PowerShell, Bash).

• Experience supporting hybrid or remote-first teams.

• ITIL Foundation certification or similar.

Unity Advisory is a challenger advisory firm. Built for the AI-enabled world, we operate a lean, conflict-free, and client-centric model that embeds AI across all workstreams. With no audit practice, we do not have the audit-related conflicts which allows us to focus entirely on delivering value to clients with agility and innovative, outcome-based commercial models. Our culture is highly collaborative and flat-structured and free of traditional partner P&L silos - pursuing the best outcomes for our clients., We offer a truly hybrid and flexible working environment and the opportunity to be at the forefront of AI-driven advisory services. You'll be part of a highly collaborative, flat-structured culture, empowered to contribute to the way we scale our business and support our clients.