Graduate IT Support Engineer

As a 1st Line Support Engineer you will be responsible for overseeing the day-to-day operations of our Foundation IT Service Desk across all sites: Abingdon School, Abingdon Prep School and Tilsley Park.

Working in a busy and varied IT Support environment you will be responsible for providing high quality 1st Line Support to pupils, staff, parents and visitors either remotely or in person across the Abingdon Foundation. The postholder will be responsible for managing the IT Helpdesk and provide helpful and welcoming first line IT support. This will include providing technical assistance as well as logging and routing calls to other technical support colleagues.

Graduate IT Support Engineer - Key Responsibilities:

• 1st Line Support: Answering user queries via email, phone, or in-person and logging support tickets in the Jira Service Desk

• Jira Service Desk: Responsible for ensuring that all incoming requests are handled promptly and effectively within set SLA, assigning tickets to the appropriate IT/IS staff, and providing regular updates to users on the status of their requests

• Asset Management: Responsible for maintaining an accurate inventory of all IT assets within the Abingdon Foundation

• Consumables (e.g. toner): Manage the procurement and inventory of IT-related consumables such as toner and other supplies

• AV, Cables and Other: Procurement, installation, maintenance, and replacement of AV equipment, cables, and other IT-related peripherals. Purchased and delivered in a timely and cost-effective manner

• Equipment, New, Repair and Replace: Oversee the procurement, installation, maintenance, and replacement of IT equipment

IT, Interpersonal, A good standard of education to at least A level, preferably degree level

• Excellent IT skills

• Willingness to learn new applications when appropriate

• Excellent interpersonal skills

• Strong oral and written communication skills

• A high level of personal organisation and accuracy

• Full UK driving licence, * Interpersonal

• Communication

You'll get 25 days off paid time off each year plus bank holidays

• Up to 14.1% employer pension contribution

• Abingdon Foundation Death in Service Scheme

• Employee Assistance Programme

• Private healthcare insurance

• We may be able to offer flexible working from home

• Free use of leisure facilities with discounted exercise classes

• Free lunches during term time

• Cycle to work scheme

• Christmas closure days

• Discounted school fees (eligibility criteria apply)

• There are regular staff social events and opportunities to join other staff

• We offer free on-site parking and bike storage for all staff

• We offer a range of online and in-person courses to staff for free including first aid, mental health first aid and health and safety courses

The Foundation comprises two schools: Abingdon School and Abingdon Prep School, as well as Abingdon School Enterprises. Abingdon School is a leading independent day and boarding school with more than 1,000 pupils aged 11-18. Currently a boys' school, it will become co-educational from September 2026. Abingdon Prep School is a vibrant and warm day preparatory school with around 200 pupils aged 4-13 which has been co-educational since last year. Both Schools are situated in beautiful and extensive grounds, with the senior school in the heart of Abingdon on Thames, just south of Oxford, and the Prep School located a few miles away in nearby Frilford.