Data Analyst

Reporting to the Director, DevOps, the Data Analyst works closely with the DevOps Development team to support and enhance CRM, ERP, and portal systems. This role focuses on analyzing and resolving user-reported issues, building data models and reports, and maintaining system integrity. The analyst is instrumental in ensuring data accuracy and delivering technical solutions to internal stakeholders.

In this role you will be expected to

• Provide technical support for our CRM, ERP and portal users.

• Build data models, views and reports in Power BI, Excel.

• Receive, analyze, and respond to requests related to CRM and its related services from internal stakeholders.

• Analyze current business operations, interview users, perform requirements analysis and document feature requests and process improvements.

• Document, track progress and estimate timelines for assigned tasks.

• Execute projects using Transoft's software development processes.

• Serve as a CRM expert, develop views, build reports and dashboards, and help CRM users get the most out of the system.

• Maintain and enhance our existing systems including CRM and data integrations.

• Work with the DevOps-CRM Team to upkeep data, technology and software.

• Develop and test workflows, plugins and other processes with support from the DevOps-CRM Team.

• You have a bachelor's degree in computer science or equivalent experience.
• You have at least 2 years working with Microsoft Dynamics CRM or equivalent and Power BI
• You have Intermediate proficiency in Excel.
• A Microsoft Certification in Dynamics 365 is considered an asset.
• You have working knowledge of database principles and SQL.
• You have working knowledge of OO principles, UML diagrams, UI design and software life cycle tools.
• You have experience with sales and/or finance software, which is considered an asset.
• You have experience working in an agile environment, which is considered an asset.

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation, and operational professionals. Most recently, our exciting predictive analysis technologies are at the forefront in the application of AI to Road Safety. With over 50,000 users in 150 countries worldwide, the company's success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver., * We offer a flexible working environment that embraces both in-person and remote work; * We are committed to providing professional growth and development opportunities; * We give back to our communities through global initiatives and donations; * We work hard, but we like to have fun too!