L2 IT Support Engineer

FryerMiles are delighted to be working with an MSP IT Support company to assist with their recruitment of a 2 nd Line Analyst to join their team in Hook.

The successful candidate will strong technical knowledge, a proactive mindset, and a customer-first approach. The successful candidate will be responsible for handling escalations and troubleshoot issues across hardware and software., * Provide technical support to users on Windows and MacOS platforms

• Act as an escalation point for unresolved 1 st Line issues
• Support the deployment of software updates and patches
• Manage Intune capabilities such as device compliance, application deployment, and conditional access policies.
• Diagnose and resolve issues across multiple endpoints (Windows/macOS) and mobile devices
• Administer data backup/restores
• Maintain and update support documentation
• Confident when liaising with suppliers and customers
• Occasional after-hours support for voice/network changes or M365 rollouts

• Minimum 3 years' experience in a similar IT support role within an established MSP
• Strong analytical and troubleshooting skills with the ability to quickly identify, diagnose, and resolve technical issues
• Strong knowledge of M365 Exchange, Teams, SharePoint, OneDrive,
• Strong understanding of TCP, IP, DHCP, DNS, VLANs & Wi-Fi
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to effectively prioritise tasks, manage time efficiently, and adapt to shifting demands in a high-pressure environment.
• Strong technical knowledge and hands-on experience with Windows (10/11) and Mac OS.
• Proven expertise with MS Office365 Business Apps, MS Azure, and Office365 Admin Centres
• Strong understanding of networking components such as firewalls, switches, and wireless access points (WAP).