IT Support Technician

At CovertSwarm, we're redefining offensive security through constant, relentless attack. As an IT Support Technician, you will help keep our operations running smoothly by supporting our internal users, maintaining our endpoint fleet, and ensuring our modern SaaS-first environment remains reliable and secure. You will play a key role in day-to-day IT administration while enabling the business to operate efficiently at scale.

The Opportunity

This role is ideal for someone with a solid foundation in IT support who wants to grow in a fast-moving organisation. From April 2026, you will manage essential IT tasks that keep the company running-from onboarding new colleagues to resolving user issues and supporting the administration of our cloud platforms. You will work closely with the Head of IT & Security, gain exposure to a wide range of technologies, and have opportunities to expand your skills as the company evolves.

The Arsenal (Core Responsibilities)

• Prepare, configure, and support macOS and Windows laptops for our distributed workforce
• Handle user lifecycle management: onboarding, account provisioning, access updates, and offboarding
• Administer and support key SaaS applications including Microsoft 365 / Intune, Slack, and AWS
• Triage IT incidents during business hours and escalate issues when needed
• Support patching and routine maintenance workflows
• Maintain accurate asset records and documentation
• Assist with access reviews and operational security tasks
• Contribute to continuous improvement across IT operations

• Minimum 2 years' experience in an IT support role
• Confident working with both macOS and Windows endpoints
• Familiar with Microsoft 365 administration and modern SaaS tools
• Able to troubleshoot common user and device issues with clarity and patience
• Strong organisational skills and the ability to follow structured processes
• Motivated to learn, adapt, and expand your technical skill set
• Comfortable working remotely and communicating clearly in distributed teams

Nice to Have

• Exposure to AWS, identity and access management concepts, or remote-first IT operations
• Relevant certifications in support, cloud platforms, or endpoint management
• Experience contributing to operational documentation or runbooks

• Join a team that values both excellence and balance:
• True remote flexibility - work from anywhere
• Unlimited training to keep your skills sharp
• Unlimited vacation - because burnout helps no one
• Private medical insurance and pension scheme
• Conference speaking bonuses
• Hardware, software, and research materials you need to excel
• A culture of radical candor and continuous improvement

The Culture

At CovertSwarm, we take pride in pushing the boundaries of offensive security. Our team consists of passionate and humble professionals who value creativity, technical excellence, and delivering results that matter. We embrace collaboration, innovation, and a relentless drive to improve. If you share these values and want to be part of a team disrupting the industry, we want to hear from you.

Ready to join the Swarm?

Take the next step in your career by applying today. Let's talk about how your skills, passion, and potential align with CovertSwarm's mission to redefine offensive security.