Associate System Specialist - fully remote

Thermo Fisher Scientific provides an outstanding opportunity for a motivated Associate System Specialist to become part of our vibrant Informatics group. This role fits individuals who flourish in teamwork-focused environments and wish to support our goal of making the world healthier, cleaner, and safer.

Review and triage tickets in ServiceNow to ensure timely and accurate issue resolution.

Triage and resolve issue tickets quickly for an enterprise application.

Apply programming skills to assist in troubleshooting problems, with preferred experience in React, Python, JavaScript, Django, and Vite.

Ensure compliance with rigorous quality standards and guidelines.

Do you have experience in ServiceNow?, Do you have a Bachelor's degree?, Bachelor's degree or equivalent experience in Information Technology, Computer Science or a related field.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Experience requirements:

Experience reviewing and triaging tickets is required.

Experience with Python is required.

Experience troubleshooting issues (VPN, access, etc.) with end users is required.

Experience programming with React, Django and Vite is preferred.

Experience with ServiceNow is preferred.

Knowledge, Skills and Abilities:

Strong analytical skills with a proven ability to resolve complex issues.

Experience with ServiceNow or similar IT service management tools.

Excellent communication and collaboration skills.

Capability to operate autonomously and collaborate effectively within a team.

We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. With $1.4 billion invested annually in R&D, our collaborative and diverse teams have the resources they need to drive new discoveries and do cutting-edge research and develop important applications and tools that help millions of lives around the world.
Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000+ colleagues deliver an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.