Associate System Specialist - fully remote

Thermo Fisher Scientific provides an outstanding opportunity for a motivated Associate System Specialist to become part of our vibrant Informatics group. This role fits individuals who flourish in teamwork-focused environments and wish to support our goal of making the world healthier, cleaner, and safer.

Review and triage tickets in ServiceNow to ensure timely and accurate issue resolution.

Triage and resolve issue tickets quickly for an enterprise application.

Apply programming skills to assist in troubleshooting problems, with preferred experience in React, Python, JavaScript, Django, and Vite.

Ensure compliance with rigorous quality standards and guidelines.

Bachelor's degree or equivalent experience in Information Technology, Computer Science or a related field.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Experience requirements:

Experience reviewing and triaging tickets is required.

Experience with Python is required.

Experience troubleshooting issues (VPN, access, etc.) with end users is required.

Experience programming with React, Django and Vite is preferred.

Experience with ServiceNow is preferred.

Knowledge, Skills and Abilities:

Strong analytical skills with a proven ability to resolve complex issues.

Experience with ServiceNow or similar IT service management tools.

Excellent communication and collaboration skills.

Capability to operate autonomously and collaborate effectively within a team.

Location: Fully remote on the East Coast. Relocation assistance is NOT provided.

*Must be legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check, which includes a drug screening.

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future., Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.