Support Engineer for Software Application

This person will be responsible for providing technical support for software applications used in production processes. The internal job title, on the contract, will be " Support Engineer Professional "., + Providing technical support for assigned applications.

• Documenting support cases worked on for further analysis purposes.
• Providing internal support for cloud related infrastructure topics.
• Assisting in software products testing.
• Providing pre-sales support.
• Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).
• Training market organizations and end-customers.
• Write technical documentations e.g. knowledge base articles, description of a functionality etc.
• Creation/ adapting training documentation/ video.
• Cooperating with Product Managers on customer support cases
• Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.

• Technical education with preferably a higher level of further training in electrical engineering or IT with 2-3 years of professional experience in a similar position.

• Good customer service skills.

• Good knowledge of installing/ maintaining software needed for production process.

• Good knowledge of root cause analysis and problem solving techniques.

• Experience in technical support engineering or similar.

• Good English skills (spoken and written).

• Technical experience (TCP/IP network, Database (MS SQL), Windows Server OS, Virtualizations, Web Services, etc.) in application support of large distributed client-server systems.

• Experience in deploying, securing and operating container-based systems such as Docker or Kubernetes on private and public clouds (such as Microsoft Azure).

• Understanding of large-scale distributed systems, advanced concepts of computer architecture and microservices (load balancers, caching, web servers, application servers, networking).

• Experience in international work environment. This will be your additional asset:

• Good knowledge of SQL and MS SQL Servers

• Basic knowledge of validation of computer systems

• Good knowledge of TCP/IP networks

• Experience in industrial environment, with knowledge of IT systems in production processes

• Experience as field technician in industrial environment

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,

• Annual reward ,

• Hybrid work model (up to 3 days a week from home, 2 days from the office),

• A diverse and inclusive workplace,

• Festive benefits paid in April and December,

• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,

• Possibility to extend medical care to family members,

• Life insurance with possible extended scope,

• Sports card (Medicover),

• Language courses,

• A vast training offer to support your development ,

• Wellbeing activities, CSR, with space for your initiatives*,

• Discounts for meals and special offers at Platan Business Park. *We are focusing on entertainment and supporting your physical and mental health - check out our LinkedIn profile ! The recruitment process consists of the following steps:

• CV selection - we contact selected candidates

• Phone screening with a recruiter (approx. 15 min)

• Initial interview with the Manager or technical Expert (video conference, approx. 1 hour)

• F2F meeting at the office, video conference, or decision on the selection of the candidate and making an offer. The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment. About Mettler Toledo

Working at Mettler Toledo Video Bekijk een 'dag uit het leven' van een medewerker van METTLER TOLEDO. Waar je ook werkt in dit bedrijf, de teamsfeer komt altijd naar voren. METTLER TOLEDO is misschien wel de plek waar jij thuishoort! Let's Connect Word lid van onze Talent Community en ontvang gepersonaliseerde updates over onze vacatures. We zijn een werkgever die gelijke kansen biedt en we hechten veel waarde aan diversiteit in ons bedrijf. We nemen kandidaten in overweging zonder rekening te houden met ras, huidskleur, religie, geslacht, leeftijd, nationale afkomst, invaliditeit, seksuele geaardheid, genderidentiteit, genetische informatie, beschermde veteranenstatus of enige andere beschermde classificatie. Lees meer over jouw EEO-rechten als sollicitant volgens de wet. METTLER TOLEDO streeft ernaar om www.mt.com toegankelijk te maken voor alle gebruikers. Als je contact met ons wilt opnemen over de toegankelijkheid van onze website of hulp nodig hebt bij het voltooien van de sollicitatieprocedure, neem dan contact met ons op via .