IT Support Technician

A fast-growing global technology business is seeking an IT Help Desk Technician to join its IT team and provide first-line support to a large international user base., * First-line support via ticketing system, email, and Microsoft Teams

• Troubleshooting across Windows, macOS, and Linux endpoints
• Support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Incident monitoring, escalation, and ITSM documentation
• User onboarding/offboarding (accounts, devices, access)
• Asset tracking, password resets, MFA support
• Knowledge base documentation and process improvement

This role has been created to address a current gap in dedicated help desk coverage and is positioned as a junior / early-career opportunity. It is ideal for a graduate with a years experience, IT trainee, or someone at the start of their IT career who is eager to learn and develop., * Fundamental IT knowledge (Windows OS, Microsoft 365, networking basics)

• Strong communication and customer-service mindset
• Ability to prioritise and manage multiple support requests
• High attention to detail and willingness to learn

Desirable

• Exposure to Linux/macOS
• Familiarity with ITIL and ticketing systems
• Interest in cybersecurity and compliance (Cyber Essentials Plus, ISO 27001)
• Basic scripting (PowerShell or Bash)

Development & Progression

• Training and certification support (cybersecurity, cloud, ITSM)
• Clear progression into 2nd-line support or specialist security/infrastructure roles

Backgrounds considered:

• Computer Science or IT-related education
• BTech or IT traineeship pathways
• CompTIA+ exposure beneficial

Working Environment

• Flexible working hours
• Hybrid working model (remote work is common)
• Supportive IT team with a strong learning culture

• Salary around £30,000 (flexible depending on experience)
• Pension
• Genuine flexibility around working hours and location
• Opportunity to build a long-term IT career within a growing organisation

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.