IT Technical Support

Technical Engineer providing a mix of field and desk-based (approx. 50/50 Split) MSP Support in all areas of IT. Candidate will possess a good technical knowledge of installing and supporting varied types of software. Candidate will be experienced in providing excellent customer service and problem resolution., · Providing customer focused 2nd and 3rd line IT support

· Resolving customer issues within pre-defined service level agreements

· Liaising with Infrastructure, Projects and Service Delivery team

· Using remote support tools for break/fix resolution purposes

· Liaising with third party suppliers through to completion.

Do you have experience in WAN?, Strong understanding of general IT Support including using various methods of remote support

-Good technical and analytical skills

-Experience with Microsoft server products, Azure, Remote desktop services, Microsoft 365, Dealing with third party software and VMWare and Hyper V Knowledge is essential.

-Must have good networking experience - preferably with WAN / LAN Based products managing Routers, Switches, VLANs and Wireless technologies

-Solid experience in problem analysis and resolution of software problems

-Proven ability to function in a self-directed environment

-Must be able to excel in a fast-paced environment where critical thinking and strong problem solving skills are required for success

-Innovative thinker who is positive, proactive and readily embraces change

-Ability to handle clients professionally during all interfaces

-Strong written and verbal communication skills

-Must be able to provide root cause analysis

-Successful candidate will require a PVG/Disclosure Scotland check.