IT Support Engineer
Role details
Job location
Tech stack
Job description
Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. The Role of Level IT Support Engineer
- Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
- Providing 1st line technical support across our customer base via phone or email
- Be responsible for both reactive and proactive maintenance activities
- Contribute to IT projects when required
- Follow agreed processes and procedures for the support team
- Maintenance of all IT service documentation
Requirements
-
One year's equivalent work experience within an IT Support / Managed Service Provider environment.
-
Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
-
Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
-
Be driven to learn new tech and self-improve
-
Understanding of ITIL best practice
-
Extensive O365 experience
-
Strong Network troubleshooting skills
-
Firewall experience
-
Microsoft Azure
-
SD-Wan Technical Skills
-
Service Management tools for ticket handling
-
Experience of remote access tools
-
Microsoft Windows
-
Desktop OS, Windows 7/8/10/11
-
Microsoft 365
-
Google Workspace
-
Microsoft Azure
-
Antivirus Solutions
-
Microsoft Application Support (Outlook, Word, Excel)
-
Active Directory/ Exchange
-
Advanced understanding of computer hardware and business applications
-
Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
-
Good understanding of network Desirable
-
Familiarity with Autotask PSA, RMM
-
Basic understanding and troubleshooting of network infrastructure
-
Knowledge of ESET Anti-Malware solutions
-
Macintosh support
-
Knowledge of VMWare and Hyper V
-
Windows Server
-
WDS MDT SCCM deployment
Benefits & conditions
- Career progression opportunities.
- Company pension
- Health & wellbeing programme
- On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
