Senior IT Technician

As a Senior IT Technician, you'll play a key role in working alongside management to onboard new clients, manage complex support requests, and act as a critical link between our helpdesk and new partnerships. You'll lead onboarding projects from site visits to system migrations, ensuring every client transition is seamless, documented, and fully supported., · Leading the end-to-end onboarding process for new clients

· Acting as an escalation point for complex 3rd line issues

· Conducting on-site client audits and delivering technical assessments

· Supporting helpdesk operations with advanced troubleshooting and mentoring

· Managing and monitoring client infrastructure (cloud and on-prem)

· Documenting systems, processes, and technical insights for shared knowledge

· Coordinating connectivity and VoIP setups with third-party providers

· Contributing to process and policy improvements with a security-first mindset

Do you have a valid Driving Licence license?, Do you have experience in VoIP?, This is a highly visible, client-facing position - ideal for someone who enjoys taking ownership, thrives in technical environments, and brings a confident, consultative approach to problem-solving., · A valid UK driving licence (and willingness to travel/stay overnight across the UK)

· Extensive IT support experience, including onboarding and migrations

· Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra)

· Working knowledge of GDPR, ITIL-aligned systems, and security best practices

· A collaborative approach to leadership and service delivery

· Ability to manage multiple priorities and complex technical challenges

· Excellent documentation, planning, and client communication skills

Bonus Skills (Not Essential, But Nice to Have):

· Certifications in Microsoft 365, CompTIA, or ITIL v3/4

· Experience with CRM Dynamics, RMM tools, scripting (PowerShell, BASH), and Microsoft Teams PSTN or 3CX admin, · Applicants must be eligible to work in the UK and able to provide right-to-work documentation

· A full UK driving licence and access to personal transport are required

· Successful candidates will be subject to DBS and employment screening, If you're a driven and experienced IT professional looking for your next challenge in a dynamic and supportive environment, we'd love to hear from you., * IT Support: 5 years (required)

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Free parking
• Company pension
• Casual dress
• Cycle to work scheme, Job Types: Full-time, Permanent

Pay: £33,000.00-£38,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Work from home

CenCom Solutions Ltd. is a trusted managed service provider with over 20 years of experience delivering tailored IT solutions across the UK. We pride ourselves on building strong, collaborative partnerships with our clients acting as an extension of their business to drive growth, resilience, and innovation. Our approach is rooted in continuous learning and shared development, ensuring our team and our clients stay ahead in an ever-evolving digital landscape. From cloud migrations to cybersecurity and proactive support, we deliver reliable, cost-effective services that empower businesses to thrive.