Infrastructure Engineer

Admiral Money is hiring! We're looking for an Infrastructure Engineer to join our growing team. You'll work with the latest technologies and platforms, including AWS, Azure, Terraform, M365 E5, our Telephony/Contact Centre (AWS Connect), and Gen AI.

You'll be part of a fun, fast-paced, and friendly environment that values innovation and cutting-edge technology. Together with the team, you'll maintain, deploy, and continually monitor and improve the services that make up Admiral Money's infrastructure., We're seeking an experienced Infrastructure Engineer to join our team. This role ensures that existing and new services are operational and meet business needs. It involves a mix of 3rd line escalation and delivery work.

This is an exciting time to join us as we build a cloud-first infrastructure to support new initiatives and projects over the coming years.

You'll join a highly motivated, friendly, and fast-paced IT Infrastructure team with a large programme of change ahead. Acting as an escalation point for IT support for the operations team (3rd line), you'll also have opportunities to improve processes and work with the latest technology as the business grows.

We're looking for someone organised, enthusiastic, and proactive - a problem solver and strong communicator who can work closely with colleagues and third parties involved in service delivery. You'll be trusted and approachable, eager to learn, and committed to developing your skills and career as the company grows.

Responsibilities

• Provide 3rd line support, resolving issues and managing internal and third-party escalations while ensuring service levels for performance, availability, reliability, and integrity.
• Monitor services to identify potential incidents and assist in service restoration when required.
• Plan and deliver new services and manage changes to existing services, including creating SOPs/Runbooks and mentoring 1st/2nd line operations teams.
• Provide SME knowledge and collaborate with Architecture & Security teams to deliver new services for colleagues and customers.
• Proactively support and maintain business security, monitor attempted intrusions, virus threats, and security risks.
• Support audits, governance, and regulatory actions assigned to the infrastructure team.

Do you have experience in macOS?, * Proven AWS and Azure 3rd line support experience (minimum 2 years).

• Knowledge of security best practices within AWS & Azure.
• M365 administration: Azure AD, Endpoint/Intune, Exchange, SharePoint & Teams.
• AWS Connect / Telephony / Chat Bot & Gen AI experience is highly advantageous.
• Backup and recovery experience using Veeam/Rubrik or similar.

Desirable

• Expertise in monitoring and alerting services and platforms.
• OSX/Linux experience and any JAMF certifications.
• Experience with Agile, Scrum, and cross-functional teams.
• Gen AI experience.
• IaC experience, ideally Terraform/Terragrunt.
• Cloud certifications in AWS/Azure.
• ITIL experience or certification.

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

#LI-ED1 #LI-Money

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We're building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We're proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You. Need support during the recruitment process? Just let us know - we're here to help.