Sr Global Command Centre Analyst

The Senior GCC Analyst provides trading support to clients regarding market-event inquiries and product specifications. They analyze market conditions, oversee daily settlement data, and conduct investigations for both internal and external clients.

Customer Service, Problem Solving, Market Analysis, Data Analysis, Statistical Trends, Futures, Options, Technical Support, Investigative Tools, Data Visualization, Automation, Communication, Order Flow, Market Activity, Product Specifications, Operational Oversight, Senior Global Command Centre Analyst Description: The Senior GCC Analyst offers weekend and weekday trading support to CME Group clients that relate to market-event inquiries and product specifications for Futures & Options, Fixed Income Securities, Spot FX, OTC Markets and Event Contracts. The analyst will analyze market conditions, oversee daily settlement data, and provide operational oversight for product activations and expirations. The position requires a passion for problem-solving and delivering exceptional customer service. This role involves regular customer interaction via phone and electronic channels. Key Responsibilities Include: Address customer inquiries regarding market events, connectivity, business technologies, and products. Assess and monitor market activity and order flow for efficiency and unusual behavior. Conduct investigations for both internal and external clients, effectively communicating complex problems and solutions to diverse audiences. Develop ad-hoc queries and conduct complex data analysis to create data-driven solutions that support or modify policies, processes, procedures, and technologies. Ability to work both independently and collaboratively as part of a team Qualifications: Prior experience in a customer-facing support role. Strong knowledge of Futures and Options Extensive experience with leading industry charting and news platforms. Demonstrated ability to analyze statistical trends gathered from trading activity, such as price movement and volume. Additional Desirable Qualifications: Experience with investigative and analytical tools A fundamental understanding of data visualizations and automation Experience: Previous experience within trading, technical support, market analysis and customer support The candidate will demonstrate strong written and verbal communication and problem-solving skills. Advanced understanding of trading Please note that this role is either Wednesday - Sunday or Saturday - Wednesday shift and

as such will include a shift allowance #LI-JC1 #NIJobs CME Group: Where Futures are Made CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here. As the world's leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data - empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world. Hear more about our employee experience Get a look inside CME Group and see what makes us tick A rewarding career is only the beginning Best Place to Work