2nd Line IT Support

Provide first and second-line technical support to end-users for IT infrastructure, including hardware, software, and network-related issues.

• Troubleshoot and resolve user problems via phone, email, or remote access tools.
• Document and track all support requests using ticketing systems.
• Support users with Windows and Mac OS operating systems, including troubleshooting software installations and configurations.
• Assist with deploying and managing software packages using SCCM or similar tools.
• Troubleshoot network connectivity issues, including TCP/IP configurations and DNS resolutions.
• Assist with setting up and troubleshooting network devices such as Ubiquiti switches and access points.

Do you have experience in Technical support?, Do you have a GCSE?, Previous experience in a similar role providing technical support to end-users.

• Strong knowledge of IT infrastructure components, including hardware, software, and networking.
• Familiarity with Azure AD, Intune and Microsoft Entra for user and computer management.
• Proficiency in using ticketing systems such as Autotask, ServiceNow or Jira to track support requests.
• Experience with supporting mobile devices (iOS and Android) in an enterprise environment.
• Knowledge of Mac OS and Windows operating systems, including troubleshooting software installations and configurations.
• Familiarity with SCCM or similar tools for software deployment and management.
• Understanding of TCP/IP networking protocols and troubleshooting network connectivity issues.
• Basic knowledge of Linux-based systems is a plus., * GCSE or equivalent (preferred), * Technical support: 3 years (required)

• Customer service: 3 years (preferred)

Job Types: Full-time, Permanent

Pay: £28,750.00-£32,000.00 per year