IT Support Engineer (1st / 2nd Line)

4square Recruitment Ltd
Elstree and Borehamwood, United Kingdom
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
£ 35K

Job location

Elstree and Borehamwood, United Kingdom

Tech stack

Microsoft Windows
iOS
Apple Mac Systems
JIRA
DNS
Microsoft Software
System Center Configuration Manager
Azure
TCP/IP
Wireless Access Point
Microsoft InTune
Information Technology
Servicenow

Job description

We're looking for a capable IT Support Engineer to join our team, offering 1st and 2nd line support across the business. You'll handle day-to-day issues, help manage devices and systems, and keep everything running smoothly.

You'll work closely with users and IT teams to ensure systems stay secure, reliable, and user-friendly.

What You'll Do

  • Provide 1st and 2nd line support for hardware, software, and networks
  • Resolve issues via phone, email, or remote tools
  • Log and track tickets with clear documentation
  • Support Windows and macOS, including installs and troubleshooting
  • Use SCCM (or similar) for deployments and updates
  • Diagnose network issues including TCP/IP and DNS
  • Configure and support switches and wireless access points
  • Assist with mobile devices (iOS and Android)
  • Work with Azure AD, Intune, and Microsoft Entra

Requirements

  • Previous experience in IT support or service desk roles
  • Solid grasp of IT infrastructure and networking
  • Hands-on experience with Windows and macOS
  • Familiar with Azure AD, Intune, and Microsoft Entra
  • Confident using tools like Autotask, ServiceNow, or Jira
  • Experience with SCCM or similar deployment tools
  • Strong networking knowledge (TCP/IP, DNS)
  • Mobile device support in business environments

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