IT Support Engineer

You'll be a vital part of our Support Team, delivering first-class IT assistance and systems administration across a varied mix of technologies to a wide range of clients. Responsibilities include:

• Managing support tickets - logging, diagnosing, resolving, and escalating where needed.
• Providing timely, efficient support that meets or exceeds SLA targets.
• Proactively monitoring and maintaining systems to prevent issues before they become service affecting.
• Performing regular support service checks and technical admin tasks.
• Administering Microsoft 365 tenants, user accounts, and permissions.
• Documenting fixes and processes to build our internal knowledge base.
• Communicating in a clear, friendly, jargon-free way with clients of all technical levels.
• Visiting client sites to deliver on-site support when required.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, We're after someone who is tech-savvy, personable, and driven to deliver exceptional service. Ideal candidates will have:

• Strong verbal and written communication skills.
• Previous experience in an IT support role for at least 1 year.
• Great problem-solving ability with attention to detail.
• Ability to prioritise under pressure and manage time effectively.
• A proactive, team-oriented mindset and eagerness to learn.
• Hands-on experience with Windows OS, Microsoft 365, and hardware support.
• A full UK driving licence and access to a business-insured vehicle (essential for client site visits).

What We're Looking For In Our Next Team Member

• Someone who is passionate about providing clients with the best experience possible.
• Super attention to detail.
• A great Team player.
• A sense of humour!, * GCSE or equivalent (preferred), * IT Support: 1 year (required)

Why Work With Us?

• Be part of a friendly, knowledgeable, and collaborative team.
• Make a direct impact on service delivery and business growth.
• Gain exposure to a wide variety of clients and technical environments.
• Ongoing training and development to enhance your skills.
• A chance to help shape the future of a growing IT company.

Ready to make a difference and grow your IT career with LCS? Apply now, with a covering note to tell us how you can help make a positive difference and delight our clients every day.

Job Types: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year