IT Support Technician - 2nd Line

You will be responsible for delivering remote and onsite support across a wide range of technologies, acting as both a first point of contact and an escalation point for more complex issues. A key part of the role will be supporting, configuring, and optimising Microsoft 365 environments and cloud-hosted phone systems. You will also assist with infrastructure troubleshooting, networking, and service improvement, working closely with our wider technical team.

The role is full-time with on-call in evenings and weekends via a rota.

Key Responsibilities

· Provide 1st and 2nd line support, managing, updating and resolving tickets in a timely manner.

· Act as an escalation point for complex support tickets.

· Configure, support, and deploy cloud phone/VoIP systems including training.

· Support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint and Entra ID.

· Assist with security and compliance configuration (MFA, Conditional Access, Defender).

· Troubleshoot networking and connectivity issues (DNS, DHCP, VPN, Wi-Fi).

· Deliver excellent customer service remotely and onsite.

· Assist with migrations, onboarding, and infrastructure improvements.

· Produce clear technical notes and documentation.

Do you have a valid Driving Licence license?, Do you have experience in VoIP?, · Is confident in Microsoft 365 implementation, demonstration and administration experience.

· Has strong experience configuring and supporting cloud telephony/VoIP systems.

· Enjoys problem solving and taking ownership of issues.

· Communicates clearly and professionally with both customers and internal stakeholders.

· Is confident handling both 1st & 2nd line incidents.

· Understands core networking (DHCP, DNS, switching, VPNs)

· Full UK Drivers license.

Why Join Us?

• Be part of a supportive, growing Managed Service team.
• Ongoing training and certification support.
• Opportunities to progress into senior technical roles.
• Varied work across different technologies, sites, and industries.

If you're passionate about technology, thrive in a busy support environment, and want to build your career in modern IT we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Integrity by Eco provide fully managed IT support and cloud services to businesses across the UK. We're looking for an experienced IT Support Technician to join our team, working across 1st and 2nd line support both remotely and on site with a strong focus on Microsoft 365 and cloud telephony solutions. This role will suit someone who enjoys solving technical problems, delivering excellent service, and taking real ownership of customer issues while developing their skills across modern cloud technologies.