Technical Support Officer

We are seeking a dedicated and technically skilled Technical Support professional to provide exceptional IT assistance to our clients and internal teams. The successful candidate will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues, ensuring seamless operational continuity. This role offers an exciting opportunity to utilise your expertise in various operating systems and networking environments within a dynamic organisation committed to delivering outstanding customer service., * Provide technical support via help desk channels, assisting users with software troubleshooting, hardware issues, and network connectivity problems.

• Resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and peripheral devices.
• Configure and support computer networks including LAN, VPNs, firewalls, and other security measures.
• Assist with desktop support tasks such as installing software applications, updates, and system configurations using tools like Microsoft Office and specialised ticketing systems such as BMC Remedy, ServiceNow, or Jira.
• Troubleshoot connectivity issues involving LANs, VPNs, and remote access solutions.
• Maintain documentation of support requests and resolutions using ticketing platforms.
• Collaborate with other IT teams to escalate complex problems and ensure timely resolution.
• Communicate technical information clearly to non-technical users to facilitate understanding and effective problem resolution.

Do you have experience in macOS?, * Strong knowledge of computer networking concepts including LAN setup, VPN configuration, firewalls, and security protocols.

• Proven experience in software troubleshooting across multiple operating systems (Windows, macOS, Linux).
• Proficiency in desktop support and hardware troubleshooting.
• Excellent customer service skills with the ability to communicate technical information effectively.
• Familiarity with help desk tools such as BMC Remedy, ServiceNow or Jira for ticket management.
• Competence in supporting Microsoft Office applications and understanding of operating systems' functionalities.
• Knowledge of computer hardware components and their maintenance.
• Experience working with remote support tools and remote desktop applications.
• Ability to work independently or as part of a team in a fast-paced environment. This role is ideal for individuals passionate about technology support who are eager to develop their skills within a professional setting that values excellent customer service and technical expertise.