IT Field Engineer

We are an established IT services provider supporting clients within highly regulated, security-focused environments. Our work spans on-site and remote support, cloud technologies, and enterprise infrastructure. We are seeking an IT Field Engineer based within commutable distance of Central London to deliver high-quality technical support across multiple client sites.

This is a hands-on role suited to someone passionate about technology, troubleshooting, and working directly with end users in fast-paced environments. When not on site, you will provide second-line support as part of a wider service desk team., * Provide on-site IT support across multiple customer locations in and around London

• Deliver 2nd line support for desktop, server, network, and cloud-based issues
• Troubleshoot complex technical environments and time-critical incidents
• Build strong working relationships with end users and key stakeholders
• Accurately log and document incidents, requests, and resolutions
• Escalate issues in line with agreed procedures when required
• Support the service desk remotely via phone and email when not on site
• Share knowledge and contribute to continuous improvement within the support team
• Act as a professional and reliable technical representative at customer sites

• Minimum 2 years' experience in a 2nd Line Service Desk or IT Support role
• At least 1 year's experience working as a Field Engineer across multiple customer sites
• Experience working within an IT Solution Provider / MSP environment

Strong knowledge of:

• Microsoft Azure
• Microsoft 365 / Office 365
• Windows Server & Windows OS
• Active Directory
• Virtualised environments
• Networking (LAN, WAN, VPN, Wireless)
• Microsoft Exchange & Outlook
• Antivirus solutions
• Data backup solutions (including Veeam and cloud-hosted backups)
• Proven PC hardware and software troubleshooting skills
• Excellent communication skills with a professional telephone manner
• Strong customer service focus and attention to detail
• Ability to manage workload independently and work under pressure
• Flexible, proactive, and eager to expand technical knowledge, * 2nd line - IT Field Engineer - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infras

• Competitive annual leave allowance
• Overtime and on-site incentives
• Pension scheme
• Health cash plan
• Access to employee benefits and discount platforms
• Training and professional development opportunities
• Social events
• Cycle-to-work scheme
• Electric car leasing scheme
• Access to discounted hardware and software