IT Service Desk Analyst

You'll act as the first point of contact for IT support, providing remote and desk-side assistance, owning issues through to resolution and ensuring users receive an excellent service.

Are you an IT Service Desk professional looking for better work-life balance with a flexible firm that offers hybrid working? If you enjoy providing great support in a professional, fast-paced environment, this could be a fantastic opportunity., * Previous IT Service Desk / IT Helpdesk experience in a law firm or professional service environment

• Experience supporting Microsoft applications and end-user hardware
• Strong troubleshooting skills and a customer-focused approach
• Confident communicator, comfortable in a professional environment, * Active Directory
• Audio Visual Support
• iManage
• ITIL
• Laptops
• Law Firm
• Microsoft Office
• Outlook
• Professional Services
• Unified Communications

• Salary up to £34,000
• Competitive benefits package
• Hybrid working - 50% home / 50% office
• Exposure to a global professional services environment

Our client is a leading global law firm with a strong focus on people, technology and collaboration. You'll join a supportive IT team delivering high-quality service to users across the business.