IT Service Desk Analyst

• Being the first point of contact for all IT-related support for the firm company, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. This includes providing out-of-hours support (at weekends and until midnight Mondays to Fridays) on a rotational basis as part of the IT 24/7 follow-the-sun support offering.

• Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops (Intune), and mobiles.
• A minimum of 12 months' IT help desk support experience within a professional service
• Experience of core Microsoft Office 365 products - Word, Excel, PowerPoint, Outlook and Teams.
• General understanding of legal software is advantageous.
• Audio/Video conference knowledge desirable.
• ITIL Foundation qualification desirable.

Co-Founder at Devonshire Hayes Recruitment Specialists Ltd Over 10 years experience Devonshire Hayes provides specialist IT recruitment services across the UK and Europe. We help companies recruit and source the skilled talent they need to thrive in an increasingly competitive technology driven world. Covering both the permanent and contract markets we are able to support IT professionals in finding the best IT Jobs in the following areas. * Senior Appointments * Project Management and Business Analysis roles * Architects * Infrastructure * Application and Web Development * Testing * IT Security / Cyber Security * Database, BI and Big Data. Jobs that Matthew specialises in o IT/Internet/Technical o All Experience Levels o All Job Types View all jobs from Matthew Hayes - 5 jobs total View all jobs from Devonshire Hayes Recruitment Specialists Ltd - 10 jobs total Report profile