ICT Support Engineer
Role details
Job location
Tech stack
Job description
- Provide technical support and troubleshooting for desktop systems, software, and hardware.
- Install, configure, and maintain operating systems and applications.
- Manage and resolve incidents and service requests in a timely manner.
- Collaborate with other IT teams to ensure seamless integration and support of IT services.
- Maintain accurate documentation of system configurations, processes, and procedures.
- Ensure compliance with company policies and security standards.
- Participate in IT projects and initiatives as required.
- Provide training and guidance to end-users to enhance their understanding of IT systems. Person Specifications Must Have
Requirements
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Proven experience in a desktop support or similar IT support role.
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Strong knowledge of Windows operating systems and Microsoft Office Suite.
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Excellent problem-solving and communication skills.
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Ability to work independently and as part of a team.
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Right to work in the UK and all necessary documentation to verify this.
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Two written employment references, including one from the most recent employer covering at least six months.
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Fit for work/medical clearances and criminal convictions declaration. Nice to Have
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Experience working in a public sector or council environment.
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Familiarity with NEPO (North East Procurement Organisation) processes and compliance requirements.
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Relevant IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
