IT Support Engineer

Do you have a strong background in IT and telecoms support, with a talent for solving technical issues quickly and effectively? Are you confident working with cloud-based systems and delivering excellent service in a B2B environment? If so, we have an exciting opportunity for you., We're looking for a dedicated Technical Support Engineer to join our collaborative and friendly Support team. This is a varied and rewarding role where you will provide first-class support to customers using our wide range of products and services.

You will be part of a busy support team, helping to resolve a wide range of technical issues. This includes diagnosing problems, delivering solutions and ensuring our customers stay connected and productive.

You'll be the first point of contact for customers needing help with their software, hardware and telecoms services - playing a key role in their experience with us.

If you're ready to bring your technical expertise to a role where you'll make a real impact on customer experience, we'd love to hear from you

Key Responsibilities:

*Being a team player in a driven fast paced Support team.

*Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system.

*Supporting customers with their software and hardware applications.

*Fault analysis, resolution and service continuity assurance across customers software and hardware products.

*Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products.

*Following all department procedures whilst ensuring they are regularly reviewed and updated.

*Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles.

*Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems.

*Knowledge of Microsoft cloud solutions including 365.

*Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies.

*Experience with diagnosing and resolving technical issues.

*Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products.

*A passion for customer service excellence.

*High level of organisation, interpersonal skills, multi-tasking and attention to detail.