L2 Support Engineer , Mechelen- Belgium

We are seeking a skilled and experienced IT L2 Support Technician to join our expanding IT team in Mechelen. As a key member of our support structure, you will handle complex technical issues escalated from the L1 team. Your expertise in diagnosing and resolving a broad range of hardware, software, and network problems will be essential in maintaining system stability and minimizing disruptions for our users. Maintain a high level of customer satisfaction through professional communication and effective problem resolution.

Do you have experience in Windows?, * 3-4+ years' experience providing onsite support in an enterprise environment

• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• Diagnose and troubleshoot complex issues related to operating systems, applications, network connectivity, server operations (basic), and security software.
• Utilize remote desktop tools and other diagnostic utilities to analyse and resolve technical problems efficiently.
• Perform in-depth troubleshooting, including log analysis, system configuration modifications, and application debugging
• Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment
• Extensive experience with Microsoft 365 product family
• Basic Knowledge Microsoft Authenticator and Okta Verify for troubleshooting any login issues
• Knowledge of Meeting Room setup and configuration
• Working knowledge of Active Directory and secure LDAP
• Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
• Collaborate with L3 support and other IT teams to resolve complex or cross-functional issues.
• Very strong working knowledge of Windows 10 and higher
• Very strong working knowledge of MAC's (including JAMF/JAMF Pro and Jamf Connect
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
• Working knowledge of MDE and Other security principles.
• Working knowledge of MDM.
• Experience with BitLocker disk encryption
• Document all troubleshooting steps, resolutions, and configurations accurately in the ticketing system

Preferred

• Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch, French & English all three languages.
• Comfortable to Visit remote sites
• Need to provide VIP and Retail Support On call & Physically
• Comfortable to work in shift environment

Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These includes:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.