Desktop Support Technician

The Desktop Support Engineer provides first line technical support to end users in a corporate onsite environment. The role is responsible for handling incidents and service requests, troubleshooting hardware and software issues, and supporting daily IT operations in accordance with SLA and ITIL standards., * Create, update, and resolve incidents and service requests using ITSM tools such as ServiceNow or Remedy

• Support Windows based desktop and laptop environments including Windows 10 and Windows 11
• Perform installation, configuration, and replacement of desktops, laptops, printers, and peripherals
• Assist with system imaging, deployment, and standard build processes
• Manage basic Active Directory tasks including password resets and account unlocks
• Troubleshoot common application issues including Microsoft Office
• Provide basic support for mobile devices and VOIP phones
• Perform basic network troubleshooting for LAN, WiFi, and VPN connectivity issues
• Follow security policies, patching procedures, and compliance standards
• Document solutions and contribute to knowledge base articles

Do you have experience in Windows?, * Windows 10 and Windows 11 desktop support

• Active Directory user management
• Microsoft Office support
• ServiceNow or Remedy ticketing systems
• SCCM and Intune exposure
• Desktop and laptop imaging
• Hardware troubleshooting and replacement
• Basic networking knowledge including IP addressing, DNS, and wireless networking
• ITIL based incident and request management

Soft Skills

• Strong customer service and communication skills
• Ability to support non technical users
• Time management and prioritization skills
• Team collaboration and professional work ethic
• Clear documentation and reporting abilities