IT Service Desk Analyst

A fast-growing, global financial services organisation is seeking an IT Service Desk Analyst to join its centralised IT function, with a dedicated focus on Joiners, Movers and Leavers (JML) and IT Access Management.

Supporting a workforce of 15,000+ users across multiple international locations, including senior leaders and VIP stakeholders, this role is pivotal to ensuring users have the right access, at the right time, in a secure and compliant manner.

As an IT Service Desk Analyst, you will own and manage the end-to-end JML lifecycle, processing access requests, administering permissions across core platforms, and acting as a trusted point of contact for access-related queries. Working closely with IT Security, Infrastructure, and Service Delivery teams, you will help maintain audit readiness, enforce access controls, and deliver a high standard of service to the business., * Manage and administer user access across Active Directory, Azure AD, Exchange, Microsoft 365, SharePoint, Intune, and related systems

• Execute Joiners, Movers and Leavers (JML) processes accurately and within SLA
• Process and resolve access requests via ServiceNow ITSM
• Serve as a subject-matter point of contact for access-related queries, escalations, and audit requests
• Ensure access provisioning aligns with internal policies, security standards, and compliance requirements
• Maintain and improve access management documentation, workflows, and knowledge articles
• Collaborate with IT Security and Infrastructure teams to support governance and control objectives
• Monitor queues and workflows, escalating risks or bottlenecks where appropriate
• Contribute to continuous service improvement (CSI) initiatives within the Service Desk function

Essential Experience & Skills

• 2+ years' experience in IT Service Desk, IT Support, User Administration, or Access Management
• Hands-on experience with Active Directory, Azure AD, and Microsoft 365
• Solid understanding of the JML lifecycle and access control principles
• Experience working with ITSM tools (ServiceNow strongly preferred)
• Familiarity with ITIL practices and structured service delivery environments
• Strong operational mindset with excellent attention to detail, * Highly organised with a strong focus on accuracy and risk awareness
• Clear and confident communicator, both written and verbal
• Comfortable working in a fast-paced, collaborative environment
• Proactive, curious, and keen to develop a career in Access Management and Information Security
• Professional and customer-focused when supporting senior stakeholders

Salary: £28,000 - £32,000 per annum

Location: Remote (2 days per month on-site in Central Milton Keynes)

Contract: Fixed-Term Contract (12 Months) - Possible Permanent

Benefits: Bonus program, paid training & development, generous holiday allowance, pension scheme, health and life insurance, and more.