Technical Support Officer

In your role you will play a key role in supporting our operational and team managers to deliver high quality critical services to our residents and clients of the borough, whilst also ensuring smooth co-ordination, data accuracy and efficient task delivery to customers. The role is essential to support the teams in managing workloads, enhancing performance, supporting with data processing, ensuring regulatory compliance, supporting financial management and enabling strategic project delivery.

In this role you will:

• Previous experience of working in a technical or administrative role.
• Enhanced technology skills and experience in using digital systems, data bases and tools to manage workloads and track performance.
• Understanding of housing repairs or maintenance operations.
• Highly organised, with the ability to manage multiple tasks and deadlines with a logical approach to solving problems.
• Ability to work part of a team, including being able to work with minimum supervision or on own initiative.
• Enhanced communication skills and the ability to build strong relationships with key stakeholders.
• Excellent interpersonal, communication and customer care skills, to liaise effectively with a variety of stakeholders including operatives, managers and residents.
• Good understanding of health and safety, risk assessments and COSHH legislation in relation to the works undertaken.

Salary: Grade 6, £29,540 - £32,597 per annum.

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. You will be working in busy operational team who work well together. We cover a variety works in domestic properties, council buildings and schools.