Senior IT Support Technician

We are seeking an experienced Senior IT Technician to join a small, well-established, enthusiastic, and approachable IT team supporting an all-through school across two sites. This is a hands-on technical role reporting to the Network Manager, with responsibility for delivering high-quality first and second line support while taking a lead on some systems, infrastructure components, and projects. The Senior ICT Technician will assist the Network Manager in the day-to-day operation of IT services and provide cover during periods of absence. The role combines strong customer service with technical depth and offers opportunities for continued professional development., The successful candidate will play a vital role in ensuring the reliability, security, and effective use of IT systems that support teaching, learning, and the wider business of the School. The Senior ICT Technician will work across both on-premise and cloud environments, supporting the School's digital strategy and ensuring that safeguarding and security standards are consistently applied to protect pupils, staff, and school data., * Provide an on-demand helpdesk service giving support to all users of the School network across both sites by logging support requests, attending to issues and resolving as many queries as possible with first contact and escalating requests where appropriate;

• Setup, install and maintain hardware items across the School, including PCs, laptops, tablets, Digital Signage and AV/interactive projector solutions;
• Assist with installing, deploying and maintaining software across the network as appropriate;
• Add, amend or delete user accounts on the network, ensuring appropriate permissions are granted or removed as necessary;
• Maintain the School's web filtering system, querying reports as necessary;
• Assist with management of printing and multi-functional devices around the School, including replenishing of supplies;
• Assist with troubleshooting network or server faults or issues, maintaining backup systems and reviewing alerts from network monitoring software and reporting as necessary;
• Assist with the operation of the School's access control and IP CCTV systems, including scheduling of access permissions for events, liaising with external contractors as necessary for repair or maintenance;
• Prepare, organise and maintain help booklets, guides, knowledge base items to assist the members of the School community to 'self-serve' their support requests;
• Updating and maintaining the asset register of School-owned devices;
• Undertake tasks to assist other team members, including activities on the School's MIS as requested;
• Provide training to staff as needed to assist them in using the IT systems effectively;
• Undertake implementation of specific projects as discussed and agreed with the Network Manager.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, The ideal candidate will have proven experience in an ICT support or technician role, delivering both first and second line support. They will possess strong technical knowledge of Windows operating systems (Windows 11), Microsoft Office, and Microsoft 365, including Intune, device management, and security features. Experience with servers (Windows Server 2019/2022), virtualisation (Hyper-V), networking (HPE/Aruba AOS-CX / HP ProCurve), wireless networking (Cisco Meraki) and hybrid cloud environments is key, whilst recognising these elements would not necessarily be daily tasks. Knowledge of macOS, iOS, mobile device management, AV systems, interactive displays, access control, and IP CCTV systems would also be advantageous.

The Senior ICT Technician must be a highly motivated individual with excellent problem-solving skills and the ability to remain calm in a busy environment. Strong interpersonal and communication skills are essential, along with the ability to work independently, prioritise tasks, and use initiative. A flexible, team-focused approach and a willingness to lift and carry IT equipment are also required. Good numeracy and literacy skills, combined with a commitment to safeguarding, are essential.

You will need your own transport, as the Senior School and Preparatory School are on two sites about a mile apart., * Do you have any previous experience of working in IT within an educational environment?

A salary of circa £29,300 depending on experience per annum will be offered. The hours of work are primarily 8am to 5pm Monday to Friday. There may be the occasional need for work on a Saturday morning, but time off in lieu would be given during the week where this occurs. The annual holiday entitlement is five weeks plus public holidays, to be primarily taken outside of term time, and one week is to be taken at Christmas., Job Types: Full-time, Permanent

Pay: From £29,300.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Sick pay