IT Support Manager

We are seeking an experienced IT Support Manager to lead and develop our IT support function within a legal or professional services environment. You will be responsible for managing day-to-day IT support operations, ensuring high service levels, and supporting business-critical systems in a fast-paced, client-focused setting., * Lead and manage the IT support team and service desk

• Ensure timely resolution of incidents and service requests
• Support and maintain core business and legal applications
• Work closely with stakeholders to align IT support with business needs, * Lead, mentor, and manage the IT support and service desk teams
• Oversee incident, problem, and change management processes
• Ensure high availability and performance of end-user and business systems
• Act as escalation point for complex technical issues
• Work closely with internal stakeholders and third-party suppliers

• Proven experience as an IT Support Manager
• Background in a legal or professional services environment
• Strong leadership, communication, and customer service skills
• Solid understanding of IT service management best practices

This is an excellent opportunity to play a key role in a professional, high-standards organisation., * Strong hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)

• Solid understanding of Windows desktop and server environments
• Experience managing Active Directory, Group Policy, and user access controls
• Knowledge of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi)
• Experience with ITSM tools (e.g. ServiceNow, Jira, Freshservice)
• Familiarity with legal or professional services applications (e.g. document management systems, case management, time recording)
• Understanding of cyber security best practices, data protection, and compliance
• Experience supporting remote and hybrid working environments, * Proven experience as an IT Support Manager
• Previous experience in a legal or professional services environment
• Strong leadership, communication, and stakeholder management skills
• Customer-focused with a proactive, service-driven approach